At a Glance
- Tasks: Engage potential customers through calls, promote events, and convert leads into sales.
- Company: Join a leading eCommerce agency with a vibrant team culture.
- Benefits: Unlimited holidays, hybrid working, and wellness support.
- Other info: Enjoy a fun work environment with regular social events and perks.
- Why this job: Make an impact in a dynamic role with great progression opportunities.
- Qualifications: Experience in telesales or lead generation and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an Engagement Consultant to join our Sales team to work from our Stockton-on-Tees office. The role holder should be a confident and results-driven telesales marketing consultant to engage potential customers, promote our products or services, and convert leads into sales opportunities. The primary focus is making outbound calls to generate qualified leads, book appointments for Sales Consultants, and drive attendance to marketing events. This is a high-energy, phone-based role where success is measured by calls made, appointments booked, and attendees confirmed. You'll play a critical role in filling sales diaries and ensuring strong turnout for marketing-led events.
Duties & Responsibilities
- Lead Generation and Appointment Setting
- Make a high volume of outbound calls to targeted prospect lists
- Follow up with emails to confirm agreements made
- Qualify leads and book appointments directly into Sales Consultants' diaries
- Clearly explain products, services, or solutions to generate interest
- Ensure all booked appointments meet agreed qualification criteria
- Confirm, remind, and follow up appointments to maximise attendance
- Event Promotion and Attendance
- Proactively call prospects and customers to promote upcoming events
- Secure registrations and confirmations for webinars, workshops, and in-person events (when required)
- Follow up with registered attendees to reduce no-shows
- Capture feedback and next steps post-event
- Campaign Execution & Data Management
- Work from marketing campaigns, call lists, and lead databases
- Accurately log all calls, outcomes, and notes in the CRM system
- Track call volumes, appointments booked, and attendance conversion
- Collaborate with Sales and Marketing to improve scripts and messaging
KPIs
- Outbound call volume (daily and weekly targets)
- Qualified leads generated
- Appointments booked for Sales Consultants
- Appointment attendance rate (show vs. no-show)
- Event registrations secured
- Event attendance conversion
- Data accuracy and CRM compliance
- Quality of lead qualification in line with agreed criteria
Essential
- Proven experience in telesales, telemarketing, lead generation, or appointment setting
- Confident and professional telephone manner
- Strong persuasion and objection-handling skills
- Target-driven and comfortable working to daily call and booking KPIs
- Excellent organisational skills and attention to detail
- Experience using CRM systems
Desirable
- Experience booking appointments for field or desk-based sales teams
- Experience promoting events or driving webinar attendance
- B2B telesales or outbound marketing experience
Benefits
- Competitive basic salary with great progression options
- Unlimited paid holidays
- Hybrid working
- Medicash Cash Plan covering everything from medical support, massages, optical, dental, discounts platform, and extras like SkinVision and digital physiotherapy.
- Cash back up to £995 per year, completely paid for by us!
- Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog-friendly
- A high-performance MacBook
- VS Perks – monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there's something for everyone!
- Free daily breakfast, fruit, hot and cold drinks and protein shakes
- Weekly free brunch and lunch
- Friday afternoon drinks to wind down for the weekend
- Pension scheme to help you save for the future
- Cycle to work scheme
- EV Car scheme
- Discounts across our brands
- Regular team social events
- Training & development
Our Values
- We champion our clients. We believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them.
- We are one team. We believe in the power of collaboration – within our teams and with our clients. Together, there's nothing we can't achieve.
- We create change. The future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead.
- We care about what matters. We are committed to making the world a little brighter and doing what's best for our people, our community, and our planet.
So if you think you've got what it takes to join one of the UK's leading eCommerce agencies, we'd love to hear from you.
Engagement Consultant employer: Visualsoft | Shopify Premier Partner | Unified Retail Agency
At Visualsoft, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Stockton-on-Tees office that fosters collaboration and innovation. With competitive salaries, unlimited paid holidays, and a range of employee benefits including a Medicash Cash Plan and regular team social events, we are dedicated to supporting your professional growth and well-being. Join us to be part of a dynamic team where your contributions are celebrated, and you can thrive in the ever-evolving world of eCommerce.
Contact Details:
Visualsoft | Shopify Premier Partner | Unified Retail Agency Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Consultant
✨Tip Number 1
Get your phone ready! This role is all about making those outbound calls, so practice your pitch. Know your products inside out and be prepared to handle objections like a pro. Confidence is key!
✨Tip Number 2
Networking is your best friend! Attend industry events or webinars to meet potential clients and other professionals. Don’t forget to follow up with them afterwards – it shows you’re keen and helps build relationships.
✨Tip Number 3
Keep track of your progress! Use a CRM system to log your calls and appointments. This not only helps you stay organised but also allows you to analyse what’s working and what needs tweaking.
✨Tip Number 4
Apply through our website! It’s the easiest way to get noticed. Plus, we love seeing candidates who take the initiative. So, don’t hesitate – hit that apply button and show us what you’ve got!
We think you need these skills to ace Engagement Consultant
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and our company.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in telesales and lead generation. Use keywords from the job description to show us you’re a perfect fit for the Engagement Consultant role.
Show Off Your Skills:Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s booking appointments or promoting events, we want to know how you’ve made an impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Visualsoft | Shopify Premier Partner | Unified Retail Agency
✨Know Your Product Inside Out
Before the interview, make sure you understand the products and services offered by the company. This will help you confidently explain them during the interview and show that you're genuinely interested in the role.
✨Practice Your Pitch
Since this role involves a lot of outbound calls, practice your pitch beforehand. Role-play with a friend or family member to get comfortable with handling objections and persuading potential customers.
✨Familiarise Yourself with CRM Systems
As data management is key in this role, brush up on your knowledge of CRM systems. Be ready to discuss any experience you have with them and how you can ensure data accuracy and compliance.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, KPIs, and how success is measured. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
