Account Manager

We're looking for an Account Manager to join our Client Success team, based in either our Stockton-on-Tees or Newcastle upon Tyne office. This role is vital to ensuring the success and satisfaction of our clients by acting as their trusted advisor and primary point of contact. You will monitor client performance, identify opportunities for growth, and maintain strong, enduring relationships. Excellent communication skills, a proactive problem-solving approach, and a commitment to delivering exceptional service are essential.

Responsibilities

• Client Communication and Relationship Management – act as the primary contact, delivering clear, professional, timely communications and building a deep understanding of each client’s needs.
• Performance Monitoring – regularly analyse client performance data, identify trends, address issues, and implement improvements to ensure objectives are met.
• Sales Growth Opportunities – actively identify upsell opportunities, create and implement tailored growth strategies.
• Client Deliverables – conduct at least one call with each client per month; schedule a minimum annual face-to-face meeting; perform a comprehensive website review annually; provide a monthly value-add item such as industry insights.
• Proactive Problem Solving – anticipate challenges, respond with innovative solutions to maintain satisfaction and success.
• Goal Alignment – conduct regular refresh meetings to ensure strategies remain aligned with client objectives.
• Operational Management – maintain visibility into client communications, follow up meetings with detailed notes and actionable items.
• Account Advocacy – oversee invoicing accuracy, resolve discrepancies promptly.
• Stakeholder Engagement – maintain regular communication with all client organisation levels and conduct quarterly updates with key stakeholders.

Requirements

• Strong attention to detail and commitment to high-quality client management.
• Analytical mindset to interpret performance data and act on insights.
• Exceptional communication and interpersonal skills to build trust at all organisational levels.
• Proven ability to identify and capitalise on growth opportunities within existing portfolios.
• Highly organised and resourceful, managing multiple accounts effectively.
• Proactive, solution-focused approach to addressing client challenges and enhancing satisfaction.

Core Competences, Skills And Personal Attributes

• Strong communication skills, written and verbal.
• Strong presentation skills.
• Strong workload management and prioritisation.
• Well presented, articulate and professional.
• Determined, driven and willing to learn.
• Supportive and able to mentor others.
• Skilled at working across departments and leveraging relationships to achieve shared goals.
• Commercially focused and results-oriented.
• Ability to generate new ideas.
• Ability to overcome challenges.

Benefits

• Competitive basic salary with great progression options.
• Unlimited paid holidays.
• Hybrid working.
• Medicash Cash Plan covering medical support, massages, optical, dental, discounts platform, SkinVision and digital physiotherapy, with cash back up to £995 per year, paid for by us.
• Employee Assistance Programme with mental health support, financial guidance and wellbeing resources.
• Dog-friendly working environments in Stockton on Tees and Manchester.
• A high-performance MacBook.
• VS Perks – monthly treat vouchers such as Amazon, PlayStation credits, ASOS, H&M, Just Eat.
• Free daily breakfast, fruit, hot and cold drinks and protein shakes.
• Weekly free brunch and lunch.
• Friday afternoon drinks.
• Pension scheme.
• Cycle to work scheme.
• EV Car scheme.
• Discounts across our brands.
• Regular team social events.
• Training and development.

Equal Opportunity Employer

Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.