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- Tasks: Lead SEO strategies and ensure client satisfaction across diverse platforms.
- Company: Join a leading eCommerce agency with a collaborative and innovative culture.
- Benefits: Enjoy unlimited holidays, hybrid working, and a competitive salary with perks.
- Why this job: Make a real impact in the digital world while developing your skills.
- Qualifications: Proven SEO experience and strong client relationship management skills.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an SEO Account Director who will lead and ensure implementation of the client portfolio across all relevant platforms to the product/service, constantly delivering ROI. By utilising the latest ‘best in class' technology and leveraging partnerships to drive excellence, the SEO Account Director will put the client first, reacting and adapting when required with a strategic mindset. Strategy and impeccable execution is key to the role, ensuring that clients benefit from the SEO service and have a clear and transparent view of the work carried out.
- Overall responsibility for client portfolio SEO relationship
- Overall responsibility for client portfolio retention
- Overall responsibility for client portfolio happiness, measured by NPS & CSAT
- Maintain highest standards of SEO implementation and execution
- Continuously strive to produce the highest results for Visualsoft clients via SEO
- Coach, mentor and train other Visualsoft staff members to produce the highest quality SEO work for clients
- Constantly strive to improve and maintain processes and procedure documents
- Be the go-to within your client portfolio for all things SEO
- Identify and execute client training raising SEO understanding where required
- Maintain and increase efficiency of the execution and implementation of SEO across your client portfolio
- Develop the service offering to maintain best in class standard
- Responsible for commercial growth of the client portfolio using SEO
- Identify and assist with sales opportunities within your portfolio
- Handle and prepare sales documentation and sales pitches within your portfolio
- Lead, speak and engage at external events and conferences
- Maintain expert knowledge at the forefront of SEO. Stay up to date with emerging tech and trends
Client Portfolio Relationship
- Nurture and own the relationship of your portfolio of clients
Portfolio Retention
- By utilising your relationship with your portfolio ensure client retention is at an all-time high and best in class
Maintain & Promote Highest Standards of SEO
- The execution of Visualsoft's services must be impeccable, ensuring all clients are serviced fully and efficiently, to the best of Visualsoft's ability at all times
Client Happiness
- Measured by Net Promoter Score (NPS), utilise your relationship and generation of results to ensure NPS is constantly high. Client Satisfaction Surveys (CSAT) will be conducted at all available touch points. As Senior SEO Account Director, it is imperative that your client portfolio gives positive responses
- When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out
Strive for Client Results
- Continuously strive to produce the highest results for Visualsoft clients via SEO
- Take full ownership and accountability for all results, implementing change where required to improve
Control & Own SEO Strategy
- Devise and own best in class SEO strategies for your portfolio of clients
- Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios
- Implement industry-leading strategies, even first to market where beneficial
Requirements
- Extensive proven experience either agency or client side specialising in SEO
- Extensive experience of SEO management
- Proven expertise in external SEO platforms and tools, analytics, forecasting and measurement
- Experience in building and executing SEO strategies, whether in-house or for clients
- Working to tight deadlines as a team and as an individual
- Client-facing experience at a senior level
- Client meeting experience and proven strategy presentation skills
- Analytical and data driven
Desirable, But Not Essential
- Experience in ecommerce
- Experience in other digital media channels
- Google Data Studio
- Attribution
- Google Tag Manager
Core competencies and personal attributes
- Confident in both written and spoken communication with the ability to present to, and engage, audiences
- Great organisation skills, accuracy and attention to detail
- Ability to work as part of a team as well as using own initiative
- Self-motivated with an ability to demonstrate a can-do approach
- Demonstrate complete control of client portfolio with relationships that enable strategy and client success
- Forward thinking to be in front of the industry, Alphas and Betas with AB/Testing, results to be shared and used to inform strategy improvements
- Implement client plans that link back to business and marketing objectives
- Ability to navigate complex account or business decisions demonstrating total autonomy regarding client business
- Facilitate conversations that mitigate any risk to client business through trusted relationships
- Clearly articulate next steps and follow through on suggestions
- Ability to assimilate complex information and relay it to clients effectively
- Ability to navigate different ways of communication depending on client requirements and needs
- Proactive ownership of client financials and how that relates to VS commercials
- Accountability for both client and team performance, highlighting ways to enhance both and act on underperformance
- Clearly communicate next steps on performance improvement to clients
- Constant track record of displayed VS values and proven track record of enabling these throughout the team and company
- Help lead personal development suggestions with an idea of where you would like to develop further and acquire new skills
- Suggest training to your line manager that may help you achieve these goals
Benefits
- Competitive basic salary with great progression options
- Unlimited paid holidays
- Hybrid working
- Medicash Cash Plan covering medical support, massages, optical, dental, and more
- Employee Assistance Programme for mental health support, financial guidance, and wellbeing resources
- Great working environments; our Stockton on Tees and Manchester workspaces are dog-friendly
- A high-performance MacBook
- VS Perks including monthly treats
- Free breakfast, fruit, hot and cold drinks and protein shakes
- Friday afternoon drinks to wind down for the weekend
- Pension scheme to help you save for the future
- Cycle to work scheme
- Discounts across our brands
- Regular team social events
- Training & development
Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success, so we welcome applications from all sections of the community.
SEO Account Director in Newcastle upon Tyne employer: Visualsoft | Shopify Plus Partner | Full Service Agency
Contact Detail:
Visualsoft | Shopify Plus Partner | Full Service Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SEO Account Director in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. The more people you know, the better your chances of landing that SEO Account Director role.
✨Tip Number 2
Show off your expertise! Create a personal blog or share insights on social media about SEO trends. This not only showcases your knowledge but also gets you noticed by potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to SEO strategy and client management. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join our team!
We think you need these skills to ace SEO Account Director in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the SEO Account Director role. Highlight your relevant experience and skills that align with our job description, especially your expertise in SEO management and client relationships.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven results in previous roles. Use metrics where possible to demonstrate your impact on client satisfaction and portfolio growth.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to see who you are beyond your professional achievements. Share your passion for SEO and how it drives you to excel.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can ensure your application gets the attention it deserves and you can easily track your application status.
How to prepare for a job interview at Visualsoft | Shopify Plus Partner | Full Service Agency
✨Know Your SEO Stuff
Make sure you brush up on the latest SEO trends and tools before your interview. Familiarise yourself with key metrics like NPS and CSAT, as well as how to leverage them for client satisfaction. Being able to discuss these in detail will show that you're not just knowledgeable but also passionate about delivering results.
✨Showcase Your Strategy Skills
Prepare to discuss specific SEO strategies you've implemented in the past. Be ready to share examples of how you've improved client portfolios and driven ROI. This is your chance to demonstrate your strategic mindset and how you can apply it to Visualsoft's clients.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Ask insightful questions about the company’s approach to SEO and how they measure success. This shows that you’re genuinely interested in their processes and are thinking about how you can contribute to their goals.
✨Demonstrate Your Leadership Qualities
As an SEO Account Director, you'll be expected to coach and mentor others. Share experiences where you've led teams or projects, highlighting your ability to inspire and guide others. This will help convey that you’re not just a great individual contributor but also a team player who can elevate those around you.