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- Tasks: Support Shopify POS migrations and enhance client experiences through training and troubleshooting.
- Company: Join a leading eCommerce provider with a focus on innovation and teamwork.
- Benefits: Unlimited holidays, hybrid working, and a range of health and wellness perks.
- Why this job: Gain hands-on experience in retail operations while making a real impact on client projects.
- Qualifications: Interest in retail operations and strong problem-solving skills are essential.
- Other info: Enjoy a dog-friendly workspace and regular team social events.
The predicted salary is between 28800 - 43200 £ per year.
We’re growing our Retail Operations function and are looking for a POS Implementation Analyst to support Shopify POS migrations and delivery across client projects. You’ll work with senior team members from discovery and solutioning through configuration, training preparation, and post-implementation support. This role offers the opportunity to build deep knowledge in retail operations and Shopify POS while contributing to a high-quality migration experience. Travel to client sites in the UK will be required, with occasional overnight stays.
Responsibilities
- Join client discovery calls to understand business needs and operational workflows
- Contribute to solutioning workshops and recommend POS configurations and apps
- Configure Shopify POS channels and support migrations from legacy systems
- Assist with client training preparation, ensuring their teams are ready to use the new system
- Provide proactive troubleshooting support during and after implementation
- Document workflows, configurations, and client requirements for internal reference
- Escalate complex operational or configuration issues to senior team members
Requirements
- Experience or a strong interest in retail operations, POS systems, or Shopify/eCommerce platforms
- Strong analytical and proven problem solving skills
- Comfortable in client facing calls and workshops
- Excellent attention to detail and ability to document and communicate processes clearly
- A team player with a willingness to learn and grow with the function
- A commitment to providing exceptional customer service and ensuring a smooth experience for clients
Benefits
- Competitive basic salary with great progression options
- Unlimited paid holidays
- Hybrid working
- Medicash Cash Plan – covering medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy
- Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
- Dog-friendly workspaces in Stockton on Tees and Manchester
- A high-performance MacBook
- VS Perks – monthly vouchers/credits for various brands and services
- Free breakfast, fruit, drinks, and protein shakes
- Friday afternoon drinks
- Pension scheme
- Cycle to work scheme
- Discounts across our brands
- Regular team social events
- Training & development
If you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.
Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We welcome applications from all sections of the community.
POS Implementation Analyst in Newcastle upon Tyne employer: Visualsoft | Shopify Plus Partner | Full Service Agency
Contact Detail:
Visualsoft | Shopify Plus Partner | Full Service Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land POS Implementation Analyst in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research their retail operations and Shopify POS systems. This will help you speak their language during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves troubleshooting and configuration, think of examples from your past experiences where you've tackled challenges. Be ready to share these stories in your interviews.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace POS Implementation Analyst in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the POS Implementation Analyst role. Highlight your experience or interest in retail operations and POS systems, as this will show us you’re a great fit for the job!
Show Off Your Problem-Solving Skills: We love candidates who can think on their feet! In your application, give examples of how you've tackled challenges in the past, especially in client-facing situations. This will help us see your analytical skills in action.
Be Clear and Concise: When documenting your experiences, keep it straightforward. We appreciate attention to detail, so make sure your application is well-organised and easy to read. This reflects how you’d communicate processes with clients!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Visualsoft | Shopify Plus Partner | Full Service Agency
✨Know Your Shopify POS Inside Out
Before the interview, make sure you’ve done your homework on Shopify POS. Familiarise yourself with its features, benefits, and common issues. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Prepare for Client-Facing Scenarios
Since this role involves client calls and workshops, practice how you would handle different client scenarios. Think about how you would approach understanding their needs and providing solutions. Role-playing with a friend can be a great way to build your confidence.
✨Show Off Your Problem-Solving Skills
Be ready to discuss specific examples of how you've tackled challenges in the past, especially related to retail operations or POS systems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you’ll be working on, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
