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For Companies At a Glance
- Tasks: Lead and implement innovative CRO strategies for a diverse client portfolio.
- Company: Join a top UK eCommerce provider with a focus on growth and client satisfaction.
- Benefits: Unlimited holidays, hybrid working, and a range of health and wellness perks.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Proven CRO experience and strong analytical skills required.
- Other info: Enjoy a vibrant workplace culture with regular team events and great progression opportunities.
The predicted salary is between 28800 - 48000 £ per year.
We are on the lookout for an experienced Conversion Rate Optimisation (CRO) Specialist to become a key part of our talented and growing team. This role can be based from any of our offices in Stockton-on-Tees, Newcastle Upon Tyne, or Manchester City Centre. We are also open to UK-based remote working options for the right candidate, as long as you have the full right to work in the UK.
The CRO Account Director will be responsible for owning their client portfolio, leading and overseeing the implementation of their CRO strategies to support the growth and profitability of their client's business. They will drive excellence while maintaining a client-first approach, ensuring strategies align with business objectives and deliver measurable impact.
Key Duties & Responsibilities
- Client Portfolio Relationship: Nurture and own the relationship of your portfolio of clients.
- Client Portfolio Retention: By utilising your relationship with your portfolio ensure client retention is at an all-time high and best in class.
- Promote High Standards: The execution of CRO services must be of a high quality, ensuring all clients are serviced fully and efficiently.
- Client Happiness: Measured by NPS and client retention levels. When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out.
- Client Results: Continuously strive to produce the highest results for Visualsoft clients via CRO. Take full ownership and accountability for all results, implementing change where required to improve.
- CRO Strategy Ownership: Devise and own best in class CRO strategies for your portfolio of clients. Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios.
Requirements
- Extensive proven experience on either agency or client-side specialising in CRO.
- Proven expertise in external CRO platforms and tools, analytics, forecasting and measurement.
- Experience in building and executing CRO strategies, whether in-house or for clients.
- Working to tight deadlines as a team and as an individual.
- Client-facing experience at a senior level.
- Client meeting experience and proven strategy presentation skills.
- Analytical and data-driven.
Desirable
- Experience in eCommerce.
- Experience in other digital media channels.
- Google Data Studio.
- Attribution.
- Google Tag Manager.
Benefits
- Competitive basic salary with great progression options.
- Unlimited paid holidays.
- Hybrid working.
- Medicash Cash Plan covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy.
- Employee Assistance Programme - access to Vivup for mental health support, financial guidance, and wellbeing resources.
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly.
- A high-performance MacBook.
- VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there’s something for everyone!
- Free breakfast, fruit, hot and cold drinks and protein shakes.
- Friday afternoon drinks to wind down for the weekend.
- Pension scheme to help you save for the future.
- Cycle to work scheme.
- Discounts across our brands.
- Regular team social events.
- Training & development.
So if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.
Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.
CRO Account Director in Newcastle upon Tyne employer: Visualsoft | Shopify Plus Partner | Full Service Agency
Contact Detail:
Visualsoft | Shopify Plus Partner | Full Service Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRO Account Director in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a CRO Account Director role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Show off your expertise! Prepare a portfolio showcasing your best CRO strategies and results. When you get that interview, use it to demonstrate how you’ve driven client success in the past – numbers speak louder than words!
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to CRO and client management. Role-play with a friend or record yourself to refine your answers and boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Visualsoft. Don’t miss out on this opportunity!
We think you need these skills to ace CRO Account Director in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in CRO. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Client Relationships: Since this role is all about nurturing client portfolios, share examples of how you've successfully managed client relationships in the past. We love to see a client-first approach in action!
Be Data-Driven: As a CRO Account Director, being analytical is key. Include specific metrics or results from your previous roles that demonstrate your ability to drive measurable impact for clients. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Visualsoft | Shopify Plus Partner | Full Service Agency
✨Know Your CRO Stuff
Make sure you brush up on your Conversion Rate Optimisation knowledge. Familiarise yourself with the latest tools and strategies, especially those mentioned in the job description. Being able to discuss specific platforms like Google Data Studio or Google Tag Manager will show that you're not just a candidate, but a potential asset.
✨Client Relationship Focus
Since this role is all about nurturing client relationships, think of examples from your past experiences where you've successfully managed client portfolios. Be ready to share how you’ve retained clients and improved their satisfaction levels, as this will resonate well with the interviewers.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in your previous roles. Bring examples of how you've measured success through analytics and what changes you implemented based on those insights. This will highlight your analytical mindset, which is crucial for a CRO Account Director.
✨Be Ready for Strategy Discussions
Think about the CRO strategies you've developed or executed in the past. Be prepared to discuss these in detail, including the outcomes and any challenges you faced. This will demonstrate your strategic thinking and ability to adapt, which are key for this position.
