At a Glance
- Tasks: Lead and implement CRO strategies to boost client growth and profitability.
- Company: Join a leading eCommerce provider with a focus on innovation and client success.
- Benefits: Unlimited holidays, hybrid working, and a competitive salary with progression options.
- Other info: Enjoy a vibrant workplace culture with regular team events and perks.
- Why this job: Make a real impact by optimising client performance in a dynamic environment.
- Qualifications: Proven CRO experience and strong analytical skills required.
The predicted salary is between 36000 - 60000 £ per year.
We are on the lookout for an experienced Conversion Rate Optimisation (CRO) Specialist to become a key part of our talented and growing team. This role can be based from any of our offices in Stockton-on-Tees, Newcastle Upon Tyne, or Manchester City Centre. We are also open to UK-based remote working options for the right candidate, as long as you have the full right to work in the UK.
The CRO Account Director will be responsible for owning their client portfolio, leading and overseeing the implementation of their CRO strategies to support the growth and profitability of their client's business. They will drive excellence while maintaining a client-first approach, ensuring strategies align with business objectives and deliver measurable impact. With a strong focus on performance, they will consistently drive improvements in website performance. Adaptability is key, as they will proactively respond to evolving client needs with a strategic mindset. Additionally, they will collaborate with internal teams to refine and enhance CRO methodologies, ensuring continuous optimisation and success.
Strategy and impeccable execution is key to the role, ensuring that clients benefit from the CRO service and have a clear and transparent view of the work carried out.
Key Duties & Responsibilities- Client Portfolio Relationship: Nurture and own the relationship of your portfolio of clients.
- Client Portfolio Retention: By utilising your relationship with your portfolio ensure client retention is at an all-time high and best in class.
- Promote High Standards: The execution of CRO services must be of a high quality, ensuring all clients are serviced fully and efficiently.
- Client Happiness: Measured by NPS and client retention levels. When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out.
- Client Results: Continuously strive to produce the highest results for Visualsoft clients via CRO. Take full ownership and accountability for all results, implementing change where required to improve.
- CRO Strategy Ownership: Devise and own best in class CRO strategies for your portfolio of clients. Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios. Implement industry-leading strategies, even first to market where beneficial.
- Extensive proven experience on either agency or client-side specialising in CRO.
- Proven expertise in external CRO platforms and tools, analytics, forecasting and measurement.
- Experience in building and executing CRO strategies, whether in-house or for clients.
- Working to tight deadlines as a team and as an individual.
- Client-facing experience at a senior level.
- Client meeting experience and proven strategy presentation skills.
- Analytical and data-driven.
- Experience in eCommerce.
- Experience in other digital media channels.
- Google Data Studio.
- Attribution.
- Google Tag Manager.
- Competitive basic salary with great progression options.
- Unlimited paid holidays.
- Hybrid working.
- Medicash Cash Plan - covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy.
- Employee Assistance Programme - access to Vivup for mental health support, financial guidance, and wellbeing resources.
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly.
- A high-performance MacBook.
- VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there’s something for everyone!
- Free breakfast, fruit, hot and cold drinks and protein shakes.
- Friday afternoon drinks to wind down for the weekend.
- Pension scheme to help you save for the future.
- Cycle to work scheme.
- Discounts across our brands.
- Regular team social events.
- Training & development.
So if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.
Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.
CRO Account Director in Manchester employer: Visualsoft | Shopify Plus Partner | Full Service Agency
Visualsoft is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside unlimited paid holidays and a hybrid working model. With a vibrant work culture that includes dog-friendly offices, regular team social events, and a focus on mental health support, employees are encouraged to thrive both personally and professionally. The company fosters a collaborative environment where innovative CRO strategies are developed, ensuring that team members can make a meaningful impact while enjoying a range of unique perks.
Contact Details:
Visualsoft | Shopify Plus Partner | Full Service Agency Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRO Account Director in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its CRO strategies. Show them you’re not just another candidate; demonstrate your passion for their mission and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it aligns with the role of CRO Account Director. Keep it concise but impactful, highlighting your achievements and how they relate to client success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace CRO Account Director in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the CRO Account Director role. Highlight your experience in CRO strategies and client management, showing us how you can drive results and maintain client happiness.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've improved website performance or client retention in previous roles. We love seeing measurable impacts that demonstrate your expertise!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who fits our culture, so don’t be afraid to show us what makes you unique and how you approach challenges with a strategic mindset.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Visualsoft | Shopify Plus Partner | Full Service Agency
✨Know Your CRO Stuff
Make sure you brush up on your Conversion Rate Optimisation knowledge. Familiarise yourself with the latest tools and strategies in the industry, as well as any specific platforms mentioned in the job description. Being able to discuss these confidently will show that you're not just a candidate, but a potential expert.
✨Client-Centric Mindset
Since this role is all about client relationships, think of examples from your past experiences where you've successfully nurtured client relationships or improved client satisfaction. Be ready to share how you’ve driven results for clients and how you plan to maintain a client-first approach in your new role.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to inform your CRO strategies. Bring examples of how you've measured success in previous roles, and be ready to talk about the metrics you consider most important. This will demonstrate your analytical mindset and data-driven approach.
✨Be Adaptable and Strategic
The job requires adaptability to evolving client needs, so think of times when you've had to pivot your strategy based on client feedback or market changes. Highlight your strategic thinking and how you can apply it to ensure continuous optimisation and success for your clients.
