At a Glance
- Tasks: Lead and implement innovative CRO strategies for a diverse client portfolio.
- Company: Join a leading eCommerce provider with a focus on client success.
- Benefits: Enjoy unlimited holidays, hybrid working, and a range of wellness perks.
- Other info: Dynamic team culture with regular social events and professional development opportunities.
- Why this job: Make a real impact in the digital world while growing your career.
- Qualifications: Proven experience in CRO and strong analytical skills required.
The predicted salary is between 36000 - 60000 £ per year.
We are on the lookout for an experienced Conversion Rate Optimisation (CRO) Specialist to become a key part of our talented and growing team. This role can be based from any of our offices in Stockton-on-Tees, Newcastle Upon Tyne, or Manchester City Centre. We are also open to UK-based remote working options for the right candidate, as long as you have the full right to work in the UK.
The CRO Account Director will be responsible for owning their client portfolio, leading and overseeing the implementation of their CRO strategies to support the growth and profitability of their client's business. They will drive excellence while maintaining a client-first approach, ensuring strategies align with business objectives and deliver measurable impact. With a strong focus on performance, they will consistently drive improvements in website performance. Adaptability is key, as they will proactively respond to evolving client needs with a strategic mindset. Additionally, they will collaborate with internal teams to refine and enhance CRO methodologies, ensuring continuous optimisation and success.
Key Duties & Responsibilities
- Client Portfolio Relationship: Nurture and own the relationship of your portfolio of clients.
- Client Portfolio Retention: By utilising your relationship with your portfolio ensure client retention is at an all-time high and best in class.
- Promote High Standards: The execution of CRO services must be of a high quality, ensuring all clients are serviced fully and efficiently and to the best of Visualsoft's ability at all times.
- Client Happiness: Measured by NPS and client retention levels. When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out.
- Client Results: Continuously strive to produce the highest results for Visualsoft clients via CRO, taking full ownership and accountability for all results, implementing change where required to improve.
- CRO Strategy Ownership: Devise and own best-in-class CRO strategies for your portfolio of clients, ensuring positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios. Implement industry-leading strategies, even first to market where beneficial.
Requirements
- Extensive proven experience on either agency or client-side specialising in CRO.
- Proven expertise in external CRO platforms and tools, analytics, forecasting and measurement.
- Experience in building and executing CRO strategies, whether in-house or for clients.
- Working to tight deadlines as a team and as an individual.
- Client-facing experience at a senior level.
- Client meeting experience and proven strategy presentation skills.
- Analytical and data-driven.
Desirable
- Experience in eCommerce.
- Experience in other digital media channels.
- Google Data Studio.
- Attribution.
- Google Tag Manager.
Benefits
- Competitive basic salary with great progression options.
- Unlimited paid holidays.
- Hybrid working.
- Medicash Cash Plan – covering medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy.
- Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources.
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly.
- A high-performance MacBook.
- VS Perks – monthly treats such as Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat.
- Free breakfast, fruit, hot and cold drinks and protein shakes.
- Friday afternoon drinks to wind down for the weekend.
- Pension scheme.
- Cycle to work scheme.
- Discounts across our brands.
- Regular team social events.
- Training & development.
So if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.
Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.
CRO Account Director employer: Visualsoft | Shopify Plus Partner | Full Service Agency
Visualsoft is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary, unlimited paid holidays, and a hybrid working model. With a vibrant work culture that includes dog-friendly offices, regular team social events, and a focus on mental health support, employees are encouraged to thrive both personally and professionally. The company fosters a collaborative environment where innovative CRO strategies are developed, ensuring that every team member can contribute to meaningful client success while enjoying a rewarding work-life balance.
Contact Details:
Visualsoft | Shopify Plus Partner | Full Service Agency Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRO Account Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a CRO Account Director role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising your pitch. Highlight your experience with CRO strategies and client relationships. We want to see how you can drive results and keep clients happy, so be ready to share specific examples of your successes!
✨Tip Number 3
Show off your analytical skills! Be prepared to discuss how you've used data to inform your CRO strategies. Bring along any relevant case studies or metrics that demonstrate your impact on previous clients' performance.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Visualsoft.
We think you need these skills to ace CRO Account Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the CRO Account Director role. Highlight your experience in CRO and how it aligns with our client-first approach. We want to see how you can drive results!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've improved conversion rates or client satisfaction in previous roles. We love numbers, so if you’ve got metrics to back up your success, flaunt them!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who fits well with our team culture, so don’t be afraid to show us who you are and what makes you passionate about CRO.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Visualsoft | Shopify Plus Partner | Full Service Agency
✨Know Your CRO Stuff
Make sure you brush up on your Conversion Rate Optimisation knowledge. Be ready to discuss specific strategies you've implemented in the past and how they impacted client results. This shows you're not just familiar with the theory but have real-world experience.
✨Showcase Client Relationships
Prepare examples of how you've nurtured client relationships in previous roles. Highlight any instances where your approach led to high client retention or satisfaction scores. This will demonstrate your ability to maintain a client-first mindset, which is crucial for this role.
✨Be Data-Driven
Since the role requires an analytical mindset, come prepared with data to back up your claims. Discuss how you've used analytics tools to measure success and adapt strategies accordingly. This will show that you can make informed decisions based on performance metrics.
✨Adaptability is Key
Think of examples where you've had to adapt your strategies based on changing client needs or market conditions. Being able to pivot and respond proactively is essential in this role, so be ready to share how you've successfully navigated such situations.
