At a Glance
- Tasks: Help retailers optimise operations and enhance customer experiences with practical solutions.
- Company: Join Visualsoft, a leading Shopify agency with a collaborative culture.
- Benefits: Enjoy unlimited holidays, hybrid working, and a range of health perks.
- Other info: Work in a dynamic environment with opportunities for growth and team socials.
- Why this job: Make a real impact in retail by transforming operations and driving revenue.
- Qualifications: Retail operations experience and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Visualsoft is a leading Shopify agency, partnering with ambitious retailers to optimise both their online and in-store operations. As our retail offering continues to grow, we’re looking for a Retail Operations Specialist to help our clients unlock smarter ways of working, stronger customer experiences, and improved commercial performance. This is a hands-on, high-impact role for someone with genuine retail experience who understands what great looks like on the shop floor.
You’ll work closely with clients and internal teams to analyse in-store operations, improve workflows, and translate real-world retail insight into practical, revenue-driving solutions. If you enjoy getting under the skin of retail operations, influencing change, and seeing tangible results from your work, this role offers the opportunity to make a real difference. This role can be based in any of our UK offices in Stockton-on-Tees, Newcastle upon Tyne, or Manchester City Centre. We are also open to remote working within the UK, depending on experience and role requirements. All applicants must have the legal right to work in the UK without restriction. Due to the nature of this role, UK travel will be required, with occasional overnight stays as part of client delivery and implementation activity.
Key Duties & Responsibilities
- Client Retail Assessment: Assess client retail operations, including in-store workflows, team processes, and customer journeys, to identify opportunities to increase revenue and operational efficiency. Identify practical improvements that help clients maximise sales, customer retention, and overall performance. Translate operational insight into clear, actionable plans that drive measurable business outcomes.
- In-store Experience and Technology: Advise clients on the effective use of technology solutions, including Shopify POS and digital signage, to enhance sales and customer engagement. Recommend improvements to in-store operations, customer flow, and service delivery that directly impact revenue and satisfaction. Ensure operational solutions align with clients’ overall business objectives and growth targets.
- Collaboration and Delivery Support: Work closely with the Retail Project Lead, POS Implementation Analysts, Training Lead, and Project Managers to ensure operational insight is reflected in project delivery. Support client workshops and discovery sessions, helping translate operational challenges into practical actions. Assist clients during POS and in-store technology deployments to ensure smooth adoption and operational success.
- Measurement and Continuous Improvement: Track the impact of operational changes on sales, conversion, and customer experience metrics. Share learnings internally to continuously improve Visualsoft’s retail operations service offering.
Requirements
- Proven experience in retail operations, store management, or area/regional management.
- Strong understanding of in-store workflows, staffing, customer experience, and operational efficiency.
- Comfortable working with retail technology, including POS systems and digital signage.
- Excellent communication skills, capable of working with both clients and internal teams.
- Ability to translate operational knowledge into clear, practical recommendations that deliver business results.
Desirable
- Experience supporting operational change or improvement projects in stores.
- Experience in omnichannel retail environments.
- Experience with Shopify POS or similar retail platforms.
Benefits
- Competitive basic salary with great progression options.
- Unlimited paid holidays - yes, that's not a typo!
- Hybrid working.
- Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy.
- Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources.
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly.
- A high-performance MacBook.
- VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there’s something for everyone!
- Free breakfast, fruit, hot and cold drinks and protein shakes.
- Friday afternoon drinks to wind down for the weekend.
- Pension scheme to help you save for the future.
- Cycle to work scheme.
- Discounts across our brands.
- Regular team social events.
- Training & development.
Retail Operations Specialist in Stockton-on-Tees employer: Visualsoft Ltd
Visualsoft is an exceptional employer that champions a dynamic work culture, offering unlimited paid holidays and hybrid working options to ensure a healthy work-life balance. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside a supportive environment that encourages collaboration and innovation. Our vibrant offices in Stockton-on-Tees, Newcastle upon Tyne, and Manchester City Centre, complemented by unique perks like dog-friendly spaces and regular team social events, make Visualsoft a fantastic place for passionate retail professionals to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Specialist in Stockton-on-Tees
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Visualsoft Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Visualsoft Ltd!
We think you need these skills to ace Retail Operations Specialist in Stockton-on-Tees
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Visualsoft Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Visualsoft Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Visualsoft Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Visualsoft Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
