At a Glance
- Tasks: Help retailers optimise operations and enhance customer experiences with practical solutions.
- Company: Join Visualsoft, a leading Shopify agency with a collaborative culture.
- Benefits: Enjoy unlimited holidays, hybrid working, and a range of health perks.
- Other info: Work in a dynamic environment with opportunities for growth and team socials.
- Why this job: Make a real impact in retail by transforming operations and driving revenue.
- Qualifications: Retail operations experience and strong communication skills are essential.
The predicted salary is between 30000 - 42000 € per year.
Visualsoft is a leading Shopify agency, partnering with ambitious retailers to optimise both their online and in-store operations. As our retail offering continues to grow, we’re looking for a Retail Operations Specialist to help our clients unlock smarter ways of working, stronger customer experiences, and improved commercial performance. This is a hands-on, high-impact role for someone with genuine retail experience who understands what great looks like on the shop floor.
You’ll work closely with clients and internal teams to analyse in-store operations, improve workflows, and translate real-world retail insight into practical, revenue-driving solutions. If you enjoy getting under the skin of retail operations, influencing change, and seeing tangible results from your work, this role offers the opportunity to make a real difference. This role can be based in any of our UK offices in Stockton-on-Tees, Newcastle upon Tyne, or Manchester City Centre. We are also open to remote working within the UK, depending on experience and role requirements. All applicants must have the legal right to work in the UK without restriction. Due to the nature of this role, UK travel will be required, with occasional overnight stays as part of client delivery and implementation activity.
Key Duties & Responsibilities
- Client Retail Assessment: Assess client retail operations, including in-store workflows, team processes, and customer journeys, to identify opportunities to increase revenue and operational efficiency. Identify practical improvements that help clients maximise sales, customer retention, and overall performance. Translate operational insight into clear, actionable plans that drive measurable business outcomes.
- In-store Experience and Technology: Advise clients on the effective use of technology solutions, including Shopify POS and digital signage, to enhance sales and customer engagement. Recommend improvements to in-store operations, customer flow, and service delivery that directly impact revenue and satisfaction. Ensure operational solutions align with clients’ overall business objectives and growth targets.
- Collaboration and Delivery Support: Work closely with the Retail Project Lead, POS Implementation Analysts, Training Lead, and Project Managers to ensure operational insight is reflected in project delivery. Support client workshops and discovery sessions, helping translate operational challenges into practical actions. Assist clients during POS and in-store technology deployments to ensure smooth adoption and operational success.
- Measurement and Continuous Improvement: Track the impact of operational changes on sales, conversion, and customer experience metrics. Share learnings internally to continuously improve Visualsoft’s retail operations service offering.
Requirements
- Proven experience in retail operations, store management, or area/regional management.
- Strong understanding of in-store workflows, staffing, customer experience, and operational efficiency.
- Comfortable working with retail technology, including POS systems and digital signage.
- Excellent communication skills, capable of working with both clients and internal teams.
- Ability to translate operational knowledge into clear, practical recommendations that deliver business results.
Desirable
- Experience supporting operational change or improvement projects in stores.
- Experience in omnichannel retail environments.
- Experience with Shopify POS or similar retail platforms.
Benefits
- Competitive basic salary with great progression options.
- Unlimited paid holidays - yes, that's not a typo!
- Hybrid working.
- Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy.
- Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources.
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly.
- A high-performance MacBook.
- VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there’s something for everyone!
- Free breakfast, fruit, hot and cold drinks and protein shakes.
- Friday afternoon drinks to wind down for the weekend.
- Pension scheme to help you save for the future.
- Cycle to work scheme.
- Discounts across our brands.
- Regular team social events.
- Training & development.
Retail Operations Specialist in Stockton-on-Tees employer: Visualsoft Ltd
Visualsoft is an exceptional employer that champions a dynamic work culture, offering unlimited paid holidays and hybrid working options to ensure a healthy work-life balance. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside a supportive environment that encourages collaboration and innovation. Our vibrant offices in Stockton-on-Tees, Newcastle upon Tyne, and Manchester City Centre, complemented by unique perks like dog-friendly spaces and regular team social events, make Visualsoft a fantastic place for passionate retail professionals to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Specialist in Stockton-on-Tees
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Visualsoft's website and social media. Understand their values, recent projects, and how they help retailers optimise operations. This will show you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to retail operations and think of examples from your experience that demonstrate your skills. We all know that real-world insights are key, so be ready to share how you've improved workflows or customer experiences in the past.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insider knowledge about the company culture and expectations. Plus, it’s a great way to get your name out there and show your enthusiasm for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. Mention something specific from your conversation to remind them of your fit for the Retail Operations Specialist role. It’s a small gesture that can make a big impact!
We think you need these skills to ace Retail Operations Specialist in Stockton-on-Tees
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retail Operations Specialist role. Highlight your retail experience and any specific achievements that showcase your ability to improve operations and customer experiences.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about retail operations and how your skills align with what we’re looking for. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in retail before. We want to see how you’ve influenced change and driven results, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Visualsoft Ltd
✨Know Your Retail Inside Out
Make sure you brush up on your retail operations knowledge before the interview. Understand the key workflows, customer journeys, and how technology like Shopify POS can enhance the in-store experience. Being able to discuss specific examples from your past experience will show that you know what great looks like on the shop floor.
✨Prepare for Practical Scenarios
Visualsoft is looking for someone who can translate operational insights into actionable plans. Be ready to tackle hypothetical scenarios during the interview. Think about how you would assess a client’s retail operations and suggest improvements. This will demonstrate your problem-solving skills and ability to drive measurable business outcomes.
✨Showcase Your Communication Skills
Since you'll be working closely with clients and internal teams, it's crucial to highlight your communication abilities. Prepare to discuss how you've effectively collaborated with others in the past. Use examples that showcase your ability to convey complex ideas clearly and work towards common goals.
✨Emphasise Continuous Improvement
Visualsoft values candidates who are committed to tracking and improving performance. Be prepared to talk about how you've measured the impact of operational changes in previous roles. Share any metrics or results that illustrate your contributions to sales, conversion rates, or customer satisfaction.
