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- Tasks: Lead client relationships and develop a high-performing team in a dynamic digital agency.
- Company: Join Visualsoft, a leading digital agency known for exceptional eCommerce results.
- Benefits: Enjoy unlimited holidays, hybrid working, and a range of wellness perks.
- Why this job: Make a real impact by driving client growth and mentoring a talented team.
- Qualifications: Proven experience in account management and strong leadership skills required.
- Other info: Great career progression opportunities in a supportive, collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Lead Client Relationships. Develop a high-performing team. Drive sustainable growth. Visualsoft is a leading digital agency delivering exceptional results across eCommerce and digital marketing. We’re now looking for an experienced Account Director – Team Lead to join our Client Services team. This is a hands-on role for someone who thrives on balancing strategic client leadership with people management. You’ll oversee a portfolio of key client accounts while leading, mentoring, and supporting a small team of Account Managers, acting as a senior escalation point and trusted advisor both internally and externally. You’ll play a critical role in driving client growth, maintaining service excellence, and ensuring your team feels supported, empowered, and commercially focused. As an Account Director, you’ll be responsible for the performance, growth, and long-term success of your client portfolio and team. You’ll combine strong commercial awareness with leadership capability, stepping in where needed to resolve complex challenges, guide strategic conversations, and unlock new opportunities for clients. Reporting into the Director of Client Services, this role offers a clear progression pathway for someone looking to further develop their leadership impact within a high-performing agency environment.
Key Responsibilities
- Portfolio Leadership & Client Management
- Own and nurture a portfolio of key client accounts, acting as a trusted senior advisor
- Build strong, long-term client relationships through clear communication and strategic guidance
- Regularly revisit client goals and objectives, ensuring strategies remain aligned and effective
- Team Leadership & Coaching
- Lead, coach, and mentor a small team of Account Managers
- Provide regular feedback, hands-on support, and performance and goals guidance
- Foster a supportive, accountable, and commercially minded team culture
- Senior Escalation & Problem Solving
- Act as the senior escalation point for complex client issues and sensitive conversations
- Step in confidently to resolve challenges and remove blockers for your team
- Anticipate potential issues and proactively address them before they escalate
- Commercial Growth & Sales Enablement
- Identify and close straightforward growth and upsell opportunities within your portfolio and team remit
- Develop and execute account growth plans to expand client engagement across services
- Maintain a strong focus on commercial outcomes and results
- Digital & Data Expertise
- Maintain a solid working knowledge across core digital marketing channels including SEO, PPC, Paid Social, Email, and Content
- Review performance data, identify trends, and provide clear, actionable recommendations
- Ensure quality control across deliverables and strategic outputs
- Operational Excellence
- Maintain full visibility of client communications and deliverables
- Ensure meetings are followed up with clear notes, actions, and measurable outcomes
- Oversee invoicing accuracy and ensure client records are kept up to date
- Stakeholder Engagement
- Build strong relationships with stakeholders at all levels
- Lead quarterly and strategic reviews with senior client stakeholders to ensure alignment and satisfaction
- Personal Development
- Proactively identify your own development needs
- Work collaboratively to set goals and take clear steps toward progression
Requirements
- Experience & Expertise
- Proven experience in senior account management within a digital or eCommerce environment
- Demonstrated success in managing key client relationships and driving account growth
- Experience leading, mentoring, or coaching team members
- Strong knowledge across core digital marketing channels
- Confidence handling complex client situations and difficult conversations
- Skills & Attributes
- Excellent written and verbal communication skills
- Strong presentation and stakeholder management capability
- Highly organised, with the ability to prioritise workloads effectively
- Commercially focused, results-oriented, and proactive
- Supportive leadership style with a genuine interest in developing others
- Comfortable working cross-functionally to achieve shared goals
- Resilient, adaptable, and solution-focused
Benefits
- Competitive basic salary with great progression options
- Unlimited paid holidays
- Hybrid working
- Medicash Cash Plan
- Employee Assistance Programme
- Great working environments
- A high-performance MacBook
- Monthly treats
- Free daily breakfast, fruit, hot and cold drinks, and protein shakes
- Weekly free brunch and lunch
- Friday afternoon drinks
- Pension scheme
- Cycle to work scheme
- EV Car scheme
- Discounts across our brands
- Regular team social events
- Training & development
Our Values
- We champion our clients
- We are one team
- We create change
- We care about what matters
Account Director - Team Lead in Stockton-on-Tees employer: Visualsoft Ltd
Contact Detail:
Visualsoft Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Team Lead in Stockton-on-Tees
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or clients on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience and skills make you the perfect fit for the Account Director role. Highlight your leadership style and how you can drive client growth while supporting your team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Director - Team Lead in Stockton-on-Tees
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in managing client relationships and leading teams, as this is what we’re really looking for!
Showcase Your Leadership Skills: We want to see how you’ve successfully led teams in the past. Share specific examples of how you’ve mentored others and driven team performance, as this will set you apart from other candidates.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. We appreciate a well-organised application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Visualsoft Ltd
✨Know Your Clients Inside Out
Before the interview, dive deep into the key client accounts you’ll be managing. Understand their goals, challenges, and how your previous experience aligns with their needs. This will help you demonstrate your ability to act as a trusted advisor right from the get-go.
✨Showcase Your Leadership Style
Be prepared to discuss your approach to leading and mentoring teams. Share specific examples of how you've supported team members in the past, and how you foster a commercially minded culture. This will highlight your capability to develop high-performing teams.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about handling complex client issues or sensitive conversations. Think of real-life examples where you successfully resolved challenges and removed blockers for your team. This will showcase your resilience and solution-focused mindset.
✨Demonstrate Digital Savvy
Brush up on your knowledge of core digital marketing channels like SEO, PPC, and Email. Be ready to discuss how you’ve used data to drive growth and provide actionable recommendations. This will prove your expertise and commitment to operational excellence.
