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- Tasks: Lead and manage social media strategies for a diverse client portfolio.
- Company: Join Visualsoft, an award-winning agency known for its innovative marketing solutions.
- Benefits: Enjoy unlimited paid holidays, hybrid working, and a range of corporate perks.
- Why this job: Be part of a dynamic team that values creativity and client relationships in the fast-paced social media landscape.
- Qualifications: Extensive experience in social media management and exceptional communication skills are essential.
- Other info: Dog-friendly workspaces and regular team social events make for a fun work environment.
The predicted salary is between 43200 - 72000 £ per year.
We’re on the lookout for a talented Senior Social Media Account Director to expand our Marketing team to help us support and grow the department, based at Visualsoft House in Stockton-on-Tees, Newcastle or Manchester City Centre!
This is a fantastic opportunity for the right person to be part of an award-winning agency.
As a Senior Social Media Account Director, you will be responsible and accountable for the success and delivery of Visualsoft’s Paid and Organic Social service. You will own a portfolio of social clients and become the go-to key relationship stakeholder for social. Relationships and client centricity are key as your key objective is to grow your portfolio’s return ensuring the social product/service is innovative, efficient and delivered to the highest possible quality.
In this role, we’re looking for someone to lead and ensure implementation of the client portfolio, across all relevant platforms to the product/service, constantly delivering ROI. By utilising the latest ‘best in class’ technology and leveraging partnerships to drive excellence, you will put the client first reacting and adapting when required with a strategic mindset.
Strategy and impeccable execution is key to the role, ensuring that clients benefit from the social service and have a clear and transparent view of the work carried out.
What you’ll be doing:
- Overall responsibility for client portfolio social relationship
- Overall responsibility for client portfolio retention
- Overall responsibility for client portfolio happiness, measured by NPS & CSAT
- Maintain highest standards of social implementation and execution
- Continuously strive to produce the highest results for Visualsoft clients via social
- Coach, mentor and train other Visualsoft staff members to produce the highest quality social work for clients
- Constantly strive to improve and maintain processes and procedure documents
- Be the go to within your client portfolio for all things social
- Identify and execute client training raising social understanding where required
- Maintain and increase efficiency of the execution and implementation of social across your client portfolio
- Develop the service offering to maintain best in class standard
- Responsible for commercial growth of the client portfolio using social
- Identify and assist with sales opportunities within your portfolio
- Handle and prepare sales documentation and sales pitches within your portfolio
- Lead, speak and engage at external events and conferences
- Maintain expert knowledge at the forefront of social. Stay up to date with emerging tech and trends.
Requirements
This role requires someone with exceptional communication and client relationship/management skills and who is an absolute expert within the social industry.
The ability to lead clients and work alongside high performing teams influencing clients and internal stakeholders is essential, using technology and industry leading practices.
Essential
- Extensive proven experience either agency or client side specialising in social
- Extensive experience of social management
- Experience with paid and organic social media
- Proven expertise in external social platforms and tools, analytics, forecasting and measurement
- Experience in building and executing social strategies, whether in-house or for clients
- Working to tight deadlines as a team and as an individual
- Client-facing experience at a senior level
- Client meeting experience and proven strategy presentation skills
- Analytical and data driven
Desirables (but Not Essential)
- Experience in ecommerce
- Experience in other digital media channels
- Google Data Studio
- Attribution
- Google Tag Manager
Benefits
- Competitive basic salary with great progression options
- Unlimited paid holidays – yes that’s not a typo!
- Hybrid working
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly
- A high-performance MacBook
- ‘Health Assured’ Employee Assistance Programme
- Free eye tests and flu jabs
- VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there’s something for everyone!
- Free breakfast, fruit, hot and cold drinks and protein shakes
- Friday afternoon drinks to wind down for the weekend
- Pension scheme to help you save for the future
- Cycle to work scheme
- Discounts across our brands
- Regular team social events
- Training & development
So if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.
A little formality… by applying you implicitly consent to us processing your personal data for review for this vacancy only.
Talent Hunter Referral Bounty – £250
Help us find the right talent to join our team, and get a handsome reward in return. It couldn’t be easier – if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty!
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Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective.
We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.
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Senior Social Media Account Director employer: Visualsoft Ltd
Contact Detail:
Visualsoft Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Social Media Account Director
✨Tip Number 1
Make sure to showcase your extensive experience in both paid and organic social media during your conversations. Highlight specific campaigns you've led and the results achieved, as this will demonstrate your capability to deliver ROI for clients.
✨Tip Number 2
Familiarize yourself with the latest trends and technologies in social media. Being able to discuss emerging tools and strategies will show that you are proactive and knowledgeable, which is crucial for a Senior Social Media Account Director.
✨Tip Number 3
Prepare to discuss your approach to client relationship management. Be ready to share examples of how you've maintained client happiness and retention, as well as how you've coached and mentored team members to achieve high-quality social work.
✨Tip Number 4
Engage with Visualsoft's online presence before your interview. Understanding their brand voice and recent projects will help you align your responses with their values and demonstrate your genuine interest in the company.
We think you need these skills to ace Senior Social Media Account Director
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Social Media Account Director position. Make sure you understand the key responsibilities and requirements, especially around client relationships and social media strategy.
Tailor Your CV: Customize your CV to highlight your extensive experience in social media management, both paid and organic. Emphasize any relevant achievements that demonstrate your ability to deliver ROI and maintain client satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social media and your strategic mindset. Mention specific examples of how you've successfully managed client portfolios and improved social media performance in previous roles.
Showcase Your Expertise: In your application, include any relevant certifications or training in social media tools and analytics. Highlight your knowledge of emerging trends and technologies in the social media landscape to demonstrate your commitment to staying at the forefront of the industry.
How to prepare for a job interview at Visualsoft Ltd
✨Showcase Your Social Media Expertise
Be prepared to discuss your extensive experience in both paid and organic social media. Highlight specific campaigns you've led, the strategies you implemented, and the results achieved. This will demonstrate your capability to manage and grow client portfolios effectively.
✨Emphasize Client Relationship Skills
Since this role heavily focuses on client relationships, share examples of how you've successfully built and maintained strong client connections. Discuss your approach to client retention and satisfaction, and how you've measured success through NPS and CSAT.
✨Demonstrate Strategic Thinking
Prepare to talk about your strategic mindset when it comes to social media. Discuss how you adapt strategies based on client needs and market trends, and provide examples of how you've used data analytics to inform your decisions.
✨Stay Updated on Industry Trends
Show your passion for the social media industry by discussing recent trends or technologies that excite you. Being knowledgeable about emerging tools and practices will position you as a forward-thinking candidate who can bring innovative ideas to the team.
