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For Companies At a Glance
- Tasks: Help retailers optimise operations and enhance customer experiences with practical solutions.
- Company: Join Visualsoft, a leading Shopify agency with a collaborative culture.
- Benefits: Unlimited paid holidays, hybrid working, and a competitive salary.
- Why this job: Make a real impact in retail by transforming operations and driving revenue.
- Qualifications: Experience in retail operations and strong communication skills required.
- Other info: Enjoy a dog-friendly workspace and regular team social events.
The predicted salary is between 30000 - 42000 £ per year.
Visualsoft is a leading Shopify agency, partnering with ambitious retailers to optimise both their online and in-store operations. As our retail offering continues to grow, we’re looking for a Retail Operations Specialist to help our clients unlock smarter ways of working, stronger customer experiences, and improved commercial performance. This is a hands-on, high-impact role for someone with genuine retail experience who understands what great looks like on the shop floor. You’ll work closely with clients and internal teams to analyse in-store operations, improve workflows, and translate real-world retail insight into practical, revenue-driving solutions. If you enjoy getting under the skin of retail operations, influencing change, and seeing tangible results from your work, this role offers the opportunity to make a real difference. This role can be based in any of our UK offices in Stockton-on-Tees, Newcastle upon Tyne, or Manchester City Centre. We are also open to remote working within the UK, depending on experience and role requirements. All applicants must have the legal right to work in the UK without restriction.
Key Duties & Responsibilities
- Client Retail Assessment: Assess client retail operations, including in-store workflows, team processes, and customer journeys, to identify opportunities to increase revenue and operational efficiency. Identify practical improvements that help clients maximise sales, customer retention, and overall performance. Translate operational insight into clear, actionable plans that drive measurable business outcomes.
- In-store Experience and Technology: Advise clients on the effective use of technology solutions, including Shopify POS and digital signage, to enhance sales and customer engagement. Recommend improvements to in-store operations, customer flow, and service delivery that directly impact revenue and satisfaction. Ensure operational solutions align with clients’ overall business objectives and growth targets.
- Collaboration and Delivery Support: Work closely with the Retail Project Lead, POS Implementation Analysts, Training Lead, and Project Managers to ensure operational insight is reflected in project delivery. Support client workshops and discovery sessions, helping translate operational challenges into practical actions. Assist clients during POS and in-store technology deployments to ensure smooth adoption and operational success.
- Measurement and Continuous Improvement: Track the impact of operational changes on sales, conversion, and customer experience metrics. Share learnings internally to continuously improve Visualsoft’s retail operations service offering.
Requirements
- Proven experience in retail operations, store management, or area/regional management.
- Strong understanding of in-store workflows, staffing, customer experience, and operational efficiency.
- Comfortable working with retail technology, including POS systems and digital signage.
- Excellent communication skills, capable of working with both clients and internal teams.
- Ability to translate operational knowledge into clear, practical recommendations that deliver business results.
Desirable
- Experience supporting operational change or improvement projects in stores.
- Experience in omnichannel retail environments.
- Experience with Shopify POS or similar retail platforms.
Benefits
- Competitive basic salary with great progression options.
- Unlimited paid holidays - yes, that's not a typo!
- Hybrid working.
- Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy.
- Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources.
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly.
- A high-performance MacBook.
- VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there’s something for everyone!
- Free breakfast, fruit, hot and cold drinks and protein shakes.
- Friday afternoon drinks to wind down for the weekend.
- Pension scheme to help you save for the future.
- Cycle to work scheme.
- Discounts across our brands.
- Regular team social events.
- Training & development.
Retail Operations Specialist in Newcastle upon Tyne employer: Visualsoft Ltd
Contact Detail:
Visualsoft Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Specialist in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Visualsoft's website and social media. Understand their values, recent projects, and how they help retailers optimise operations. This will show you're genuinely interested and ready to contribute.
✨Tip Number 2
Prepare some real-life examples from your retail experience that highlight your problem-solving skills. Think about times you improved workflows or enhanced customer experiences. We want to hear how you made a difference on the shop floor!
✨Tip Number 3
Practice your communication skills! Since you'll be working closely with clients and teams, being able to clearly articulate your ideas is key. Try mock interviews with friends or use online resources to refine your pitch.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Visualsoft team. Let's get you that Retail Operations Specialist role!
We think you need these skills to ace Retail Operations Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Operations Specialist role. Highlight your retail experience and any specific achievements that showcase your ability to improve operations and customer experiences.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for retail, your understanding of in-store workflows, and how you can help our clients achieve their goals.
Showcase Your Tech Savvy: Since we work with various retail technologies, mention any experience you have with POS systems or digital signage. This will show us that you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Visualsoft Ltd
✨Know Your Retail Operations
Make sure you brush up on your retail operations knowledge before the interview. Understand in-store workflows, customer journeys, and how technology like Shopify POS can enhance these processes. Being able to discuss specific examples from your experience will show that you’re not just familiar with the theory but have practical insights to share.
✨Prepare for Scenario Questions
Expect to be asked about real-world scenarios where you've improved operational efficiency or customer experience. Prepare a few STAR (Situation, Task, Action, Result) stories that highlight your problem-solving skills and ability to drive change. This will help you demonstrate your hands-on experience effectively.
✨Showcase Your Communication Skills
Since this role involves working closely with clients and internal teams, it’s crucial to showcase your communication skills. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewers about their current challenges, showing that you’re proactive and engaged.
✨Align with Company Values
Research Visualsoft’s values and mission. Be ready to discuss how your personal values align with theirs, especially regarding improving customer experiences and driving revenue. This will demonstrate that you’re not just looking for any job, but that you genuinely want to contribute to their success.
