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- Tasks: Join client calls, configure Shopify POS, and support migrations for a seamless experience.
- Company: Dynamic retail operations team with a focus on growth and innovation.
- Benefits: Unlimited holidays, hybrid working, and a range of health and wellness perks.
- Why this job: Be part of an exciting journey in retail tech and make a real impact.
- Qualifications: Interest in retail operations and strong problem-solving skills are essential.
- Other info: Enjoy a fun work environment with regular social events and great career progression.
The predicted salary is between 28800 - 48000 £ per year.
We're continuing to grow our Retail Operations function, and we're looking for a POS Specialist who wants to be part of this exciting journey. As more of our clients adopt Shopify POS, this role will play a key part in expanding our capability and delivering a truly high quality migration experience.
You'll work closely with senior team members across a variety of client projects, from discovery and solutioning through to configuration, training preparation, and post implementation support. It's a great opportunity to build deep knowledge in retail operations and Shopify POS while joining a team that's investing in its growth.
What you'll do:
- Join client discovery calls to understand business needs and operational workflows
- Contribute to solutioning workshops and recommend POS configurations and apps
- Configure Shopify POS channels and support migrations from legacy systems
- Assist with client training preparation, ensuring their teams are ready to use the new system
- Leverage your experience to provide proactive troubleshooting support during and after implementation
- Document workflows, configurations, and client requirements for internal reference
- Escalate complex operational or configuration issues to senior team members
Experience or skills required:
- Experience or a strong interest in retail operations, POS systems, or Shopify/eCommerce platforms
- Strong analytical and proven problem solving skills
- Comfortable in client facing calls and workshops
- Excellent attention to detail and ability to document and communicate processes clearly
- A team player with a willingness to learn and grow with the function
- A commitment to providing exceptional customer service and ensuring a smooth experience for clients
Benefits:
- Competitive basic salary with great progression options
- Unlimited paid holidays
- Hybrid working
- Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy
- Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly
- A high-performance MacBook
- VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there's something for everyone!
- Free breakfast, fruit, hot and cold drinks and protein shakes
- Friday afternoon drinks to wind down for the weekend
- Pension scheme to help you save for the future
- Cycle to work scheme
- Discounts across our brands
- Regular team social events
- Training & development
So if you think you've got what it takes, we'd love to hear from you.
Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.
POS Specialist in Newcastle upon Tyne employer: Visualsoft Ltd
Contact Detail:
Visualsoft Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land POS Specialist in Newcastle upon Tyne
✨Tip Number 1
Get to know the company and its culture before your interview. Check out their website, social media, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves client-facing calls and workshops, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experiences where you tackled challenges, especially related to retail operations or POS systems. We love to see how you approach issues!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace POS Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the POS Specialist role. Highlight your experience with retail operations and Shopify POS, as this will show us you’re a perfect fit for what we’re looking for.
Show Off Your Problem-Solving Skills: We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in previous roles, especially related to POS systems or client interactions.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of your experience and skills.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Visualsoft Ltd
✨Know Your Shopify POS
Make sure you brush up on your knowledge of Shopify POS before the interview. Familiarise yourself with its features, benefits, and common issues users face. This will not only show your enthusiasm for the role but also help you engage in meaningful discussions during client discovery calls.
✨Prepare for Client-Facing Scenarios
Since this role involves a lot of client interaction, practice how you would handle various client scenarios. Think about how you would explain complex configurations or troubleshoot issues clearly and concisely. Role-playing with a friend can be a great way to build confidence.
✨Show Off Your Problem-Solving Skills
Be ready to discuss specific examples of how you've tackled challenges in previous roles. Highlight your analytical skills and how they helped you find solutions in retail operations or with POS systems. This will demonstrate your capability to provide proactive support during and after implementation.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask your interviewers about the team, projects, or company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to learn more about their expectations and how you can contribute.