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- Tasks: Lead and implement CRO strategies to boost client growth and profitability.
- Company: Join a leading eCommerce provider with a focus on innovation and client success.
- Benefits: Enjoy unlimited holidays, hybrid working, and a range of health and wellness perks.
- Why this job: Make a real impact by optimising client performance in a dynamic environment.
- Qualifications: Proven experience in CRO, analytics, and client-facing roles.
- Other info: Be part of a diverse team with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We’re on the lookout for an experienced Conversion Rate Optimisation (CRO) Specialist to become a key part of our talented and growing team. This role can be based from any of our offices in Stockton-on-Tees, Newcastle Upon Tyne, or Manchester City Centre. We’re also open to UK-based remote working options for the right candidate, as long as you have the full right to work in the UK.
The CRO Account Director will be responsible for owning their client portfolio, leading and overseeing the implementation of their CRO strategies to support the growth and profitability of their client’s business. They will drive excellence while maintaining a client-first approach, ensuring strategies align with business objectives and deliver measurable impact. With a strong focus on performance, they will consistently drive improvements in website performance. Adaptability is key, as they will proactively respond to evolving client needs with a strategic mindset. Additionally, they will collaborate with internal teams to refine and enhance CRO methodologies, ensuring continuous optimisation and success.
Key Duties & Responsibilities
- Client Portfolio Relationship: Nurture and own the relationship of your portfolio of clients.
- Client Portfolio Retention: By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class.
- Promote High Standards: The execution of CRO services must be of a high quality, ensuring all clients are serviced fully and efficiently.
- Client Happiness: Measured by NPS and client retention levels. When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out.
- Client Results: Continuously strive to produce the highest results for Visualsoft clients via CRO. Take full ownership and accountability for all results, implementing change where required to improve.
- CRO Strategy Ownership: Devise and own best in class CRO strategies of your portfolio of clients. Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios. Implement industry leading strategies, even first to market where beneficial.
Experience Required:
- Extensive proven experience on either agency or client-side specialising in CRO.
- Proven expertise in external CRO platforms and tools, analytics, forecasting and measurement.
- Experience in building and executing CRO strategies, whether in-house or for clients.
- Working to tight deadlines as a team and as an individual.
- Client-facing experience at a senior level.
- Client meeting experience and proven strategy presentation skills.
- Analytical and data-driven.
Desirable:
- Experience in eCommerce.
- Experience in other digital media channels.
- Google Data Studio.
- Attribution.
- Google Tag Manager.
Benefits:
- Competitive basic salary with great progression options.
- Unlimited paid holidays.
- Hybrid working.
- Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy.
- Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources.
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly.
- A high-performance MacBook.
- VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there’s something for everyone!
- Free breakfast, fruit, hot and cold drinks and protein shakes.
- Friday afternoon drinks to wind down for the weekend.
- Pension scheme to help you save for the future.
- Cycle to work scheme.
- Discounts across our brands.
- Regular team social events.
- Training & development.
So if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.
Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.
CRO Account Director in Newcastle upon Tyne employer: Visualsoft Ltd
Contact Detail:
Visualsoft Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRO Account Director in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your CRO expertise. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace CRO Account Director in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Conversion Rate Optimisation. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Client Relationships: Since this role is all about nurturing client portfolios, share examples of how you've successfully managed client relationships in the past. We love to see a client-first approach in action!
Be Data-Driven: As a CRO Account Director, being analytical is key. Include specific metrics or results from your previous roles that demonstrate your ability to drive performance improvements. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Visualsoft Ltd
✨Know Your CRO Stuff
Make sure you brush up on your Conversion Rate Optimisation knowledge. Familiarise yourself with the latest tools and strategies in the industry, especially those mentioned in the job description. Being able to discuss specific examples of how you've successfully implemented CRO strategies will show that you're the right fit for the role.
✨Client-Centric Mindset
Since this role is all about nurturing client relationships, think about how you can demonstrate your client-first approach during the interview. Prepare examples of how you've maintained high client satisfaction and retention in previous roles. This will highlight your ability to align strategies with business objectives.
✨Showcase Your Analytical Skills
As an Account Director, you'll need to be data-driven. Be ready to discuss how you've used analytics to drive improvements in website performance. Bring along any relevant metrics or case studies that showcase your analytical prowess and how it led to successful outcomes for clients.
✨Be Adaptable and Strategic
Adaptability is key in this role, so prepare to discuss how you've responded to changing client needs in the past. Think of specific instances where you had to pivot your strategy and how that led to positive results. This will demonstrate your strategic mindset and ability to thrive in a dynamic environment.
