At a Glance
- Tasks: Lead client relationships and develop a high-performing team in a dynamic digital agency.
- Company: Join Visualsoft, a leading digital agency known for exceptional eCommerce results.
- Benefits: Enjoy unlimited holidays, hybrid working, and a range of wellness perks.
- Other info: Great career progression opportunities in a supportive, collaborative environment.
- Why this job: Make a real impact by driving client growth and mentoring a talented team.
- Qualifications: Proven experience in account management and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
Lead Client Relationships. Develop a high-performing team. Drive sustainable growth. Visualsoft is a leading digital agency delivering exceptional results across eCommerce and digital marketing. We’re now looking for an experienced Account Director – Team Lead to join our Client Services team. This is a hands-on role for someone who thrives on balancing strategic client leadership with people management. You’ll oversee a portfolio of key client accounts while leading, mentoring, and supporting a small team of Account Managers, acting as a senior escalation point and trusted advisor both internally and externally. You’ll play a critical role in driving client growth, maintaining service excellence, and ensuring your team feels supported, empowered, and commercially focused. As an Account Director, you’ll be responsible for the performance, growth, and long-term success of your client portfolio and team. You’ll combine strong commercial awareness with leadership capability, stepping in where needed to resolve complex challenges, guide strategic conversations, and unlock new opportunities for clients. Reporting into the Director of Client Services, this role offers a clear progression pathway for someone looking to further develop their leadership impact within a high-performing agency environment.
Key Responsibilities
- Portfolio Leadership & Client Management
- Own and nurture a portfolio of key client accounts, acting as a trusted senior advisor
- Build strong, long-term client relationships through clear communication and strategic guidance
- Regularly revisit client goals and objectives, ensuring strategies remain aligned and effective
- Team Leadership & Coaching
- Lead, coach, and mentor a small team of Account Managers
- Provide regular feedback, hands-on support, and performance and goals guidance
- Foster a supportive, accountable, and commercially minded team culture
- Senior Escalation & Problem Solving
- Act as the senior escalation point for complex client issues and sensitive conversations
- Step in confidently to resolve challenges and remove blockers for your team
- Anticipate potential issues and proactively address them before they escalate
- Commercial Growth & Sales Enablement
- Identify and close straightforward growth and upsell opportunities within your portfolio and team remit
- Develop and execute account growth plans to expand client engagement across services
- Maintain a strong focus on commercial outcomes and results
- Digital & Data Expertise
- Maintain a solid working knowledge across core digital marketing channels including SEO, PPC, Paid Social, Email, and Content
- Review performance data, identify trends, and provide clear, actionable recommendations
- Ensure quality control across deliverables and strategic outputs
- Operational Excellence
- Maintain full visibility of client communications and deliverables
- Ensure meetings are followed up with clear notes, actions, and measurable outcomes
- Oversee invoicing accuracy and ensure client records are kept up to date
- Stakeholder Engagement
- Build strong relationships with stakeholders at all levels
- Lead quarterly and strategic reviews with senior client stakeholders to ensure alignment and satisfaction
- Personal Development
- Proactively identify your own development needs
- Work collaboratively to set goals and take clear steps toward progression
Requirements
- Experience & Expertise
- Proven experience in senior account management within a digital or eCommerce environment
- Demonstrated success in managing key client relationships and driving account growth
- Experience leading, mentoring, or coaching team members
- Strong knowledge across core digital marketing channels
- Confidence handling complex client situations and difficult conversations
- Skills & Attributes
- Excellent written and verbal communication skills
- Strong presentation and stakeholder management capability
- Highly organised, with the ability to prioritise workloads effectively
- Commercially focused, results-oriented, and proactive
- Supportive leadership style with a genuine interest in developing others
- Comfortable working cross-functionally to achieve shared goals
- Resilient, adaptable, and solution-focused
Benefits
- Competitive basic salary with great progression options
- Unlimited paid holidays
- Hybrid working
- Medicash Cash Plan
- Employee Assistance Programme
- Great working environments
- A high-performance MacBook
- Monthly treats
- Free daily breakfast, fruit, hot and cold drinks, and protein shakes
- Weekly free brunch and lunch
- Friday afternoon drinks
- Pension scheme
- Cycle to work scheme
- EV Car scheme
- Discounts across our brands
- Regular team social events
- Training & development
Our Values
- We champion our clients
- We are one team
- We create change
- We care about what matters
Account Director - Team Lead in Newcastle upon Tyne employer: Visualsoft Ltd
Visualsoft is an exceptional employer that fosters a high-performance culture, offering unlimited paid holidays and a comprehensive Medicash Cash Plan to support employee wellbeing. With a strong emphasis on personal development and team collaboration, employees are empowered to grow their careers in a dynamic digital agency environment located in Stockton on Tees, where dog-friendly workspaces and regular social events enhance the overall work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director - Team Lead in Newcastle upon Tyne
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Visualsoft Ltd and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Visualsoft Ltd are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Visualsoft Ltd on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Visualsoft Ltd. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Account Director - Team Lead in Newcastle upon Tyne
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Visualsoft Ltd. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Visualsoft Ltd:Show us that you’ve done your homework! In your application, briefly mention what you admire about Visualsoft Ltd’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Visualsoft Ltd
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Visualsoft Ltd will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Visualsoft Ltd, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
