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- Tasks: Lead client relationships and develop a high-performing team in a dynamic digital agency.
- Company: Join Visualsoft, a leading digital agency known for exceptional eCommerce results.
- Benefits: Enjoy unlimited holidays, hybrid working, and a range of wellness perks.
- Why this job: Make a real impact by driving client growth and mentoring a talented team.
- Qualifications: Proven experience in account management and strong leadership skills required.
- Other info: Great career progression opportunities in a supportive, collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Lead Client Relationships. Develop a high-performing team. Drive sustainable growth. Visualsoft is a leading digital agency delivering exceptional results across eCommerce and digital marketing. We’re now looking for an experienced Account Director – Team Lead to join our Client Services team. This is a hands-on role for someone who thrives on balancing strategic client leadership with people management. You’ll oversee a portfolio of key client accounts while leading, mentoring, and supporting a small team of Account Managers, acting as a senior escalation point and trusted advisor both internally and externally. You’ll play a critical role in driving client growth, maintaining service excellence, and ensuring your team feels supported, empowered, and commercially focused. As an Account Director, you’ll be responsible for the performance, growth, and long-term success of your client portfolio and team. You’ll combine strong commercial awareness with leadership capability, stepping in where needed to resolve complex challenges, guide strategic conversations, and unlock new opportunities for clients. Reporting into the Director of Client Services, this role offers a clear progression pathway for someone looking to further develop their leadership impact within a high-performing agency environment.
Key Responsibilities
- Portfolio Leadership & Client Management
- Own and nurture a portfolio of key client accounts, acting as a trusted senior advisor
- Build strong, long-term client relationships through clear communication and strategic guidance
- Regularly revisit client goals and objectives, ensuring strategies remain aligned and effective
- Team Leadership & Coaching
- Lead, coach, and mentor a small team of Account Managers
- Provide regular feedback, hands-on support, and performance and goals guidance
- Foster a supportive, accountable, and commercially minded team culture
- Senior Escalation & Problem Solving
- Act as the senior escalation point for complex client issues and sensitive conversations
- Step in confidently to resolve challenges and remove blockers for your team
- Anticipate potential issues and proactively address them before they escalate
- Commercial Growth & Sales Enablement
- Identify and close straightforward growth and upsell opportunities within your portfolio and team remit
- Develop and execute account growth plans to expand client engagement across services
- Maintain a strong focus on commercial outcomes and results
- Digital & Data Expertise
- Maintain a solid working knowledge across core digital marketing channels including SEO, PPC, Paid Social, Email, and Content
- Review performance data, identify trends, and provide clear, actionable recommendations
- Ensure quality control across deliverables and strategic outputs
- Operational Excellence
- Maintain full visibility of client communications and deliverables
- Ensure meetings are followed up with clear notes, actions, and measurable outcomes
- Oversee invoicing accuracy and ensure client records are kept up to date
- Stakeholder Engagement
- Build strong relationships with stakeholders at all levels
- Lead quarterly and strategic reviews with senior client stakeholders to ensure alignment and satisfaction
- Personal Development
- Proactively identify your own development needs
- Work collaboratively to set goals and take clear steps toward progression
Requirements
- Experience & Expertise
- Proven experience in senior account management within a digital or eCommerce environment
- Demonstrated success in managing key client relationships and driving account growth
- Experience leading, mentoring, or coaching team members
- Strong knowledge across core digital marketing channels
- Confidence handling complex client situations and difficult conversations
- Skills & Attributes
- Excellent written and verbal communication skills
- Strong presentation and stakeholder management capability
- Highly organised, with the ability to prioritise workloads effectively
- Commercially focused, results-oriented, and proactive
- Supportive leadership style with a genuine interest in developing others
- Comfortable working cross-functionally to achieve shared goals
- Resilient, adaptable, and solution-focused
Benefits
- Competitive basic salary with great progression options
- Unlimited paid holidays
- Hybrid working
- Medicash Cash Plan
- Employee Assistance Programme
- Great working environments
- A high-performance MacBook
- Monthly treats
- Free daily breakfast, fruit, hot and cold drinks, and protein shakes
- Weekly free brunch and lunch
- Friday afternoon drinks
- Pension scheme
- Cycle to work scheme
- EV Car scheme
- Discounts across our brands
- Regular team social events
- Training & development
Our Values
- We champion our clients
- We are one team
- We create change
- We care about what matters
Account Director - Team Lead in Newcastle upon Tyne employer: Visualsoft Ltd
Contact Detail:
Visualsoft Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Team Lead in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase why you're the perfect fit for the Account Director role and how you can lead client relationships effectively.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience in managing key client accounts and leading teams. Highlight specific examples of how you've driven growth and resolved complex challenges. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you on board!
We think you need these skills to ace Account Director - Team Lead in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in managing client relationships and leading teams, as this is what we’re really looking for!
Showcase Your Leadership Skills: We want to see how you’ve successfully led teams in the past. Share specific examples of how you’ve mentored others and driven growth, as this will help us understand your leadership style.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate a well-organised application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Visualsoft Ltd
✨Know Your Clients Inside Out
Before the interview, make sure you research the key clients that the company works with. Understand their goals, challenges, and how the agency has helped them in the past. This will show your potential employer that you’re not just interested in the role, but also in the success of their clients.
✨Showcase Your Leadership Style
Be prepared to discuss your approach to team leadership and mentoring. Think of specific examples where you've successfully guided a team through challenges or helped them achieve their goals. This will demonstrate your capability to foster a supportive and accountable team culture.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about handling complex client situations. Think of a few challenging scenarios you've faced in the past and how you resolved them. Highlight your proactive approach to addressing potential issues before they escalate, as this aligns perfectly with the role's requirements.
✨Demonstrate Commercial Awareness
Be ready to discuss how you’ve driven account growth in previous roles. Prepare to share specific strategies you’ve implemented to identify and close upsell opportunities. This will showcase your commercial focus and results-oriented mindset, which are crucial for the Account Director position.
