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- Tasks: Lead social media strategies and manage client relationships for a diverse portfolio.
- Company: Join Visualsoft, a leading eCommerce provider known for innovation and client success.
- Benefits: Enjoy unlimited holidays, hybrid working, and perks like free breakfast and team socials.
- Why this job: This role offers growth opportunities and a chance to make a real impact in social media.
- Qualifications: Proven experience in social media management and client-facing roles is essential.
- Other info: Work in a dog-friendly environment with a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
We are on the lookout for an Associate Social Media Account Director to join our Social media team on a 6-month Fixed-term contract. This role is suited to Senior Marketing Executives looking to take the next step in their career!
As an Associate Social Media Account Director you will be responsible and accountable for the success and delivery of Visualsoft's Social service. You will own a portfolio of social clients and become the go-to key relationship stakeholder for social. Relationships and client centricity is key as your key objective is to grow your portfolio's return ensuring the social product/service is innovative, efficient and delivered to the highest possible quality.
In this role, we’re looking for someone to lead and ensure implementation of the client portfolio, across all relevant platforms to the product/service, constantly delivering ROI. By utilising the latest ‘best in class' technology and leveraging partnerships to drive excellence, you will put the client first reacting and adapting when required with a strategic mindset. Strategy and impeccable execution is key to the role, ensuring that clients benefit from the social service and have a clear and transparent view of the work carried out.
What you’ll be doing:
- Overall responsibility for client portfolio social relationship
- Overall responsibility for client portfolio retention
- Overall responsibility for client portfolio happiness, measured by NPS & CSAT
- Maintain highest standards of social implementation and execution
- Continuously strive to produce the highest results for Visualsoft clients via social
- Coach, mentor and train other Visualsoft staff members to produce the highest quality social work for clients
- Constantly strive to improve and maintain processes and procedure documents
- Be the go-to within your client portfolio for all things social
- Identify and execute client training raising social understanding where required
- Maintain and increase efficiency of the execution and implementation of social across your client portfolio
- Develop the service offering to maintain best in class standard
- Responsible for commercial growth of the client portfolio using social
- Identify and assist with sales opportunities within your portfolio
- Handle and prepare sales documentation and sales pitches within your portfolio
- Lead, speak and engage at external events and conferences
- Maintain expert knowledge at the forefront of social. Stay up to date with emerging tech and trends.
Requirements:
- Extensive proven experience either agency or client side specialising in social
- Extensive experience of social management
- Proven expertise in external social platforms and tools, analytics, forecasting and measurement
- Experience in building and executing social strategies, whether in-house or for clients
- Working to tight deadlines as a team and as an individual
- Client-facing experience at a senior level
- Client meeting experience and proven strategy presentation skills
- Analytical and data driven
Desirable:
- Experience in ecommerce
- Experience in other digital media channels
- Google Data Studio
- Attribution
- Google Tag Manager
Benefits:
- Competitive basic salary with great progression options
- Unlimited paid holidays - yes that’s not a typo!
- Hybrid working
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly
- A high-performance MacBook
- 'Health Assured' Employee Assistance Programme
- Free eye tests and flu jabs
- VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there’s something for everyone!
- Free breakfast, fruit, hot and cold drinks and protein shakes
- Friday afternoon drinks to wind down for the weekend
- Pension scheme to help you save for the future
- Cycle to work scheme
- Discounts across our brands
- Regular team social events
- Training & development
So if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.
Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.
Associate Social Media Account Director (6 month FTC) employer: Visualsoft Ltd
Contact Detail:
Visualsoft Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Social Media Account Director (6 month FTC)
✨Tip Number 1
Network with professionals in the social media industry, especially those who have experience in account management. Attend relevant events or webinars to connect with potential colleagues and learn about the latest trends in social media.
✨Tip Number 2
Familiarise yourself with Visualsoft's current social media strategies and client portfolio. Understanding their approach will help you demonstrate how your skills can enhance their existing services during interviews.
✨Tip Number 3
Showcase your analytical skills by preparing case studies or examples of how you've successfully driven ROI for previous clients. This will highlight your ability to deliver results and align with the role's focus on client satisfaction.
✨Tip Number 4
Stay updated on emerging technologies and trends in social media. Being knowledgeable about the latest tools and platforms will position you as a forward-thinking candidate who can contribute to Visualsoft's innovative approach.
We think you need these skills to ace Associate Social Media Account Director (6 month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social media management and client relations. Use specific examples that demonstrate your ability to deliver results and manage client portfolios effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your strategic mindset and how you can contribute to Visualsoft's success by improving client relationships and driving ROI.
Showcase Your Expertise: Include any certifications or training related to social media platforms, analytics, or digital marketing. Mention your familiarity with tools like Google Data Studio or Google Tag Manager, as these are desirable skills for the position.
Prepare for Potential Questions: Think about how you would approach common challenges in social media account management. Be ready to discuss your strategies for client retention and happiness, as well as how you stay updated on emerging trends in the industry.
How to prepare for a job interview at Visualsoft Ltd
✨Showcase Your Social Media Expertise
Make sure to highlight your extensive experience in social media management. Be prepared to discuss specific campaigns you've led, the strategies you implemented, and the results achieved. This will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Client Relationships
Since this role focuses heavily on client relationships, share examples of how you've successfully built and maintained client partnerships in the past. Discuss your approach to client retention and satisfaction, as well as any metrics you've used to measure success.
✨Demonstrate Analytical Skills
Prepare to talk about your experience with analytics and data-driven decision-making. Be ready to explain how you've used data to inform your social strategies and improve ROI for clients. Mention any tools you're familiar with, such as Google Data Studio or other analytics platforms.
✨Stay Updated on Trends
Show your passion for the industry by discussing recent trends or emerging technologies in social media. This will not only reflect your commitment to staying at the forefront of the field but also your ability to adapt strategies based on the latest developments.
