POS Implementation Analyst

We\’re continuing to grow our Retail Operations function, and we\’re looking for a POS Implementation Analyst who wants to be part of this exciting journey. As more of our clients adopt Shopify POS, this role will play a key part in expanding our capability and delivering a truly high quality migration experience. You\’ll work closely with senior team members across a variety of client projects, from discovery and solutioning through to configuration, training preparation, and post implementation support. It\’s a great opportunity to build deep knowledge in retail operations and Shopify POS while joining a team that\’s investing in its growth.

What you\’ll do

• Join client discovery calls to understand business needs and operational workflows
• Contribute to solutioning workshops and recommend POS configurations and apps
• Configure Shopify POS channels and support migrations from legacy systems
• Assist with client training preparation, ensuring their teams are ready to use the new system
• Leverage your experience to provide proactive troubleshooting support during and after implementation
• Document workflows, configurations, and client requirements for internal reference
• Escalate complex operational or configuration issues to senior team members

Experience & Requirements

• Experience or a strong interest in retail operations, POS systems, or Shopify/eCommerce platforms
• Strong analytical and proven problem solving skills
• Comfortable in client facing calls and workshops
• Excellent attention to detail and ability to document and communicate processes clearly
• A team player with a willingness to learn and grow with the function
• A commitment to providing exceptional customer service and ensuring a smooth experience for clients

Benefits

• Competitive basic salary with great progression options
• Unlimited paid holidays – yes that\’s not a typo!
• Hybrid working
• Medicash Cash Plan – covering everything from medical support, massages, optical, dental, discounts platform, and extras like SkinVision and digital physiotherapy
• Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
• Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly
• A high-performance MacBook
• VS Perks – have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there\’s something for everyone!
• Free breakfast, fruit, hot and cold drinks and protein shakes
• Friday afternoon drinks to wind down for the weekend
• Pension scheme to help you save for the future
• Cycle to work scheme
• Discounts across our brands
• Regular team social events
• Training & development