At a Glance
- Tasks: Provide top-notch support to customers via phone and email, resolving their queries effectively.
- Company: Join CoStar Group, a leader in real estate information and analytics.
- Benefits: Enjoy private medical cover, 28 days leave, and a supportive work culture.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a difference by helping clients navigate our innovative products and services.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
CoStar Group is a leading global provider of commercial and residential real‑estate information, analytics, and online marketplaces.
The Product Support Associate is responsible for creating a positive service experience for our customers. The role involves providing product and website support via phone and/or email for STR customers worldwide, working closely with other departments to ensure inquiries are fully resolved.
Responsibilities
- Maintain up‑to‑date knowledge of products and services to resolve client questions accurately and promptly.
- Seek to understand the issue a client is experiencing, communicate willingness to help, and provide a comprehensive solution within established time commitments.
- Support customers across multiple asset classes: hospitality, hostels, short‑term rentals, serviced apartments, industry partners, tourism bureaus, real estate, and others as needed.
- Maintain customer records by updating and entering account/subscription information in various systems.
- Become a subject‑matter expert on benchmarking and legacy STR products and services to educate clients on available solutions.
- Create and maintain accurate records of customer interactions.
- Provide support services to other departments as needed.
- Deliver training to customers, including product overviews, methodology reviews, and website usage.
- Keep managers informed of client feedback and recommend actions for future improvements.
Qualifications
- Bachelor’s degree or equivalent experience.
- Experience in a customer‑facing role.
- Proficient with Microsoft Office suite (Excel, Outlook, Word).
- Additional European language (German, French, Portuguese preferred).
- Prior experience working at a hotel property or within a hotel corporate environment.
- Experience with a CRM system and case‑management systems.
- Ability to work in multiple systems simultaneously.
- Strong multitasking skills in a fast‑paced environment with priority setting.
- Consistent ability to meet deadlines and work independently as well as within a team.
- Excellent written and verbal communication skills with a willingness to go above and beyond to solve problems.
- Creative problem‑solving and innovative solution development.
- Adaptability in a high‑growth company and flexibility to learn new tools.
- Analytical skills to assess data and address discrepancies.
Benefits
- Full private medical and dental cover; life assurance and member rewards.
- 28 days annual leave, competitive pension, season ticket loans.
- Enhanced maternity and paternity pay.
- Culture of collaboration, innovation, and support across diverse disciplines.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
Product Support Associate, STR - London employer: Visual Lease
CoStar Group is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for a Product Support Associate to thrive. With comprehensive benefits including full private medical and dental cover, generous annual leave, and opportunities for professional growth, employees are supported in both their personal and career development. Located in London, the company offers a dynamic work environment where you can engage with diverse clients across the hospitality and real estate sectors, ensuring a rewarding and meaningful experience.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Associate, STR - London
✨Tip Number 1
Get to know the company inside out! Research CoStar Group and its products so you can speak confidently about how you can contribute. This will show your genuine interest and help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing common scenarios with friends or family. This will help you articulate your thoughts clearly and demonstrate your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the team at CoStar Group.
We think you need these skills to ace Product Support Associate, STR - London
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you understand what the Product Support Associate role is all about. Dive into the job description and highlight the key responsibilities and qualifications. This will help us tailor your application to show how you fit perfectly!
Show Off Your Skills:When you're crafting your application, don’t hold back on showcasing your customer-facing experience and any relevant skills. Mention your proficiency with Microsoft Office and any CRM systems you've used. We want to see how you can bring value to our team!
Be Personable:Remember, this role is all about creating a positive service experience for customers. Use a friendly tone in your application to reflect your communication skills. Let us know how you’ve gone above and beyond to solve problems in the past!
Apply Through Our Website:Once you’ve polished your application, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Visual Lease
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of CoStar Group's products and services. Familiarise yourself with their offerings in hospitality, short-term rentals, and other asset classes. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is all about creating a positive service experience, be ready to share examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you effectively communicated solutions to clients.
✨Demonstrate Multitasking Abilities
The job requires juggling multiple systems and tasks simultaneously. Prepare to discuss how you've managed competing priorities in previous roles. You might even want to mention specific tools or methods you use to stay organised and efficient.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about the team dynamics, training opportunities, or how they measure success in the Product Support Associate position. This not only shows your interest but also helps you gauge if the company is the right fit for you.
