At a Glance
- Tasks: Become a product expert and provide top-notch technical support to customers.
- Company: Join CoStar Group, a leading global real estate information provider.
- Benefits: Enjoy private medical cover, dental cover, 28 days leave, and more.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real impact by helping customers navigate our innovative platform.
- Qualifications: Bachelor’s degree or equivalent experience with customer support skills.
The predicted salary is between 29700 - 36300 £ per year.
Technical Support Analyst
Co Star Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.
This company is included in the S&P 500 Index and is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
Co Star Real Estate Manager is the leading platform for lease accounting, lease administration and the management of portfolios, transactions, projects and construction.
The Technical Product Support team is based in London and serves the Co Star Real Estate Manager platform.
Responsibilities
- Become a product expert: Master our application tools inside and out through continuous learning and collaboration with colleagues.
- Stay up to date on all new features and existing issues.
- Leverage internal resources to provide accurate responses to customers as quickly as possible.
- Adhere to all published processes and procedures.
- Build strong relationships with customers, actively listen to their needs, and go the extra mile to exceed their expectations.
- Take ownership of all customer inquiries related to how-to’s and technical issues or problems.
- Communicate through various channels such as email, phone and virtual calls.
- Meet or exceed SLA while providing the highest quality of service.
- Manage your case workload daily to ensure proper and timely communication with all clients.
- Diagnose complex technical issues, research solutions, and develop effective workarounds.
- Maintain customer case data integrity within our CRM (Salesforce).
- Troubleshoot issues reported by customers to determine pervasiveness and severity.
- Work hand-in-hand with colleagues in different teams to provide seamless support experiences.
- Collect enhancement requests and provide feedback to the proper departments.
- Collaborate cross functionally with other department representatives to ensure the best quality service to our customers.
- Be the voice of the customer when working cross-functionally.
Qualifications
- Bachelor’s degree or equivalent experience.
- 1+ year related experience interacting directly with customers and resolving customer concerns or challenges.
- 6+ months of SQL experience (academic or professional).
- Experience with database and web‑based software.
- Driven and independent learner with the ability to grasp new concepts quickly.
- Ability to organize and manage multiple and competing priorities.
- Ability to troubleshoot Windows applications and understand Saa S models.
- The willingness to work a modified schedule performing after‑hours and on‑call work as necessary.
- Demonstrated professional, positive, and nurturing attitude with all clients.
- Strong sense of urgency and responsiveness.
Benefits
- Full private medical cover.
- Dental cover.
- Life Assurance.
- Member rewards.
- 28 days annual leave.
- Competitive pension.
- Season ticket loans.
- Enhanced maternity and paternity pay.
- And many more.
Co Star Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
#J-18808-Ljbffr
Technical Support Analyst in London employer: Visual Lease
Visual Lease is an exceptional employer that prioritises employee growth and a dynamic work culture, making it an ideal place for the EMEA Regional VP of Strategic SaaS Sales. With extensive travel opportunities across the UK, employees benefit from a supportive environment that encourages accountability and innovation, alongside comprehensive perks such as full private medical cover, a competitive pension, and generous annual leave. Join us to be part of a forward-thinking team that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Visual Lease. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Visual Lease before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Analyst in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Visual Lease:Your cover letter is your chance to shine! Tell us why you want to work at Visual Lease specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Visual Lease!
How to prepare for a job interview at Visual Lease
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
