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- Tasks: Enhance tenant experiences through data analysis and creative process improvements.
- Company: Prominent housing association focused on customer experience.
- Benefits: Competitive salary and a chance to make a real difference.
- Why this job: Join a mission-driven team and improve lives through tenant feedback.
- Qualifications: Exceptional customer service skills and experience in complaint management.
- Other info: Full-time, fixed-term role with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A prominent housing association is seeking a Customer Experience Business Partner to enhance tenant interactions through data analysis and process improvement. This full-time, fixed-term role is based in Newent and offers a competitive salary.
Ideal candidates will have:
- Exceptional customer service skills
- Experience in complaint management
- Capable communication skills
The position emphasizes a creative and human-centric approach, integrating tenant feedback into service enhancements.
Tenant Experience & Data Insights Partner (6-Month) in Newent employer: Visual Geac
Contact Detail:
Visual Geac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Experience & Data Insights Partner (6-Month) in Newent
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at the organisation you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your customer service experience and data insights. This will help you stand out during interviews and showcase your creative problem-solving abilities.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions related to tenant experience and complaint management. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Tenant Experience & Data Insights Partner (6-Month) in Newent
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service skills in your application. We want to see how you've made a difference in tenant interactions or similar roles, so share specific examples that showcase your abilities.
Data Analysis is Key: Since this role involves data insights, don’t forget to mention any experience you have with data analysis. We’re looking for candidates who can turn numbers into actionable insights, so give us the lowdown on your analytical skills!
Be Creative and Human-Centric: This position emphasises a creative approach, so let your personality shine through! Share how you’ve integrated feedback into service improvements in the past, and show us your human-centric mindset.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Visual Geac
✨Know Your Data
Make sure you brush up on your data analysis skills. Be prepared to discuss how you've used data to improve customer experiences in the past. Think of specific examples where your insights led to tangible improvements.
✨Showcase Your Customer Service Skills
This role is all about enhancing tenant interactions, so be ready to share stories that highlight your exceptional customer service abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Emphasise Communication
As a capable communicator, you’ll need to demonstrate how you effectively convey information and feedback. Prepare to discuss how you’ve handled complaints and turned them into positive outcomes, showcasing your human-centric approach.
✨Be Creative with Solutions
The position calls for a creative mindset, so think outside the box! Come prepared with ideas on how to integrate tenant feedback into service enhancements. This will show your potential employer that you’re proactive and innovative.
