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For Companies At a Glance
- Tasks: Enhance tenant experiences by analysing data and driving improvements in systems and processes.
- Company: Join Visual Geac, a leading Housing Association focused on customer satisfaction.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Why this job: Make a real difference in tenants' lives while developing your skills in a supportive environment.
- Qualifications: Strong customer service skills and experience in complaint management are essential.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 32708 - 45892 £ per year.
Join to apply for the Customer Experience Business Partner role at Visual Geac.
Closing Date: 09th January 2026
Proposed Shortlisting: 12th January 2026
Proposed Interview Date: 16th January 2026
£32,708.22 per annum
Newent, Gloucestershire
Full Time Fixed Term Contract (6 Months)
As a Customer Experience Business Partner you’ll play a key role in helping us provide this for our tenants. You’ll be responsible for providing analysis and support to departmental leads based on system data, complaints and TSM feedback while driving improvements to systems, procedures and processes, ensuring we operate best practice and minimise ongoing impact to our tenants.
What You’ll Bring To Our Team
As the friendly face of Two Rivers Housing, you’ll use your skills and expertise to deliver a great customer experience for our tenants. You will be championing a customer and human‑centric approach across the organisation, looking at the bigger picture on how we can improve and tailor our processes while ensuring we learn from our mistakes and become a leading Housing Association in this area. This is a fantastic opportunity that will allow the successful candidate to become a specialist across a business area whilst supporting the wider impact across the whole business.
Key Responsibilities
- Provide data insight and analysis, advice and guidance, including the identification of best practice from complaints, tenant contact and TSM feedback.
- Develop and monitor all aspects of online and contact centre system usage to maximise efficiency, consistency and first‑time resolution and deliver continuous improvement.
- Liaise with service managers to identify and implement areas for improvement using data insight and analysis.
- Oversee a positive customer journey and meet key performance outcomes and service standards.
- Support consistent IT system use across the organisation to maintain the integrity of vital data used by all service areas.
- Manage and maintain complaints process ensuring we remain compliant with the Housing Ombudsman Code.
- Ensure that lessons learned are fully documented and implemented to reduce ongoing impact.
Skills And Experience
- A creative thinker who challenges those around them to think differently and find new solutions and assess the wider impact.
- Exceptional customer services skills essential as the role will require liaising with some of our least satisfied tenants and building relationships.
- Competent written and verbal communicator that can communicate effectively with all stakeholders using appropriate relevant language and techniques.
- Demonstrable experience of complaint management within the Housing industry.
Qualifications
- Full UK driving licence and access to a car insured for business use.
- Chartered Institute of Housing level 3 desirable.
We recognise that no candidate will meet every desired requirement, so if your experience looks a little different but you think you can bring your great skills and can‑do attitude to the role, we’d love to hear from you.
Please note: This role is not open to agencies. Please do not call or email. Thank you.
Need some additional support? We are committed to creating an equal, diverse, and inclusive workplace that creates a great working environment and a great experience for our customers. If you need any additional help or support through the recruitment process, please get in touch with our team.
Customer Experience Business Partner in Newent employer: Visual Geac
Contact Detail:
Visual Geac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Business Partner in Newent
✨Tip Number 1
Network like a pro! Reach out to current employees at Visual Geac on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Experience roles. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you've turned customer complaints into positive outcomes. This will highlight your ability to champion a customer-centric approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Customer Experience Business Partner in Newent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Business Partner role. Highlight your relevant experience in customer service and complaint management, and show us how you can bring a human-centric approach to our team.
Showcase Your Skills: We want to see your exceptional communication skills shine through! Use clear and concise language in your application, and don’t forget to mention any creative solutions you've implemented in past roles that improved customer experiences.
Be Authentic: Let your personality come through in your application. We’re looking for someone who can build relationships with our tenants, so share examples of how you've successfully engaged with customers in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Visual Geac
✨Know Your Customer Experience
Make sure you understand the key responsibilities of a Customer Experience Business Partner. Familiarise yourself with best practices in customer service, especially in the housing sector. Be ready to discuss how you can improve tenant experiences based on data insights.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analysis to drive improvements in previous roles. Think about specific instances where your insights led to better processes or resolved complaints effectively. This will demonstrate your ability to provide valuable support to departmental leads.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since you'll be liaising with various stakeholders, it's crucial to show that you can adapt your communication style to suit different audiences. Consider role-playing with a friend to refine your approach.
✨Emphasise Continuous Improvement
Be prepared to discuss how you’ve learned from past mistakes and implemented changes. Highlight your creative thinking skills and how they can contribute to a culture of continuous improvement within the organisation. This aligns perfectly with the role's focus on enhancing processes.
