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- Tasks: Support the sales team by managing customer inquiries and processing orders.
- Company: Join a leading company in luxury home furnishings and design.
- Benefits: Enjoy a competitive hourly rate and potential for full-time employment.
- Why this job: Gain valuable experience in customer service and sales within a creative environment.
- Qualifications: 1-3 years in customer service; A levels or degree preferred.
- Other info: This is a 1-year maternity cover with opportunities for growth.
Reporting directly to the Showroom Manager within the Sales department, the Sales Support Associate is responsible for collaborating with the Showroom Manager, Business Development Specialist, and customers. Duties include interfacing directly with clients as well as working collaboratively with the sales team to drive sales, providing exceptional customer service, thoughtful selections, and excellent follow-up with vendors and customers.
Responsibilities:
- Effectively manages a high volume of email inquiries regarding stock, pricing, account access and deliveries
- Accurately processes quotes, orders and returns
- Manages customer account information
- Follows through with customer inquiries, ensuring a high level of customer satisfaction
- Assists with customer reselects
- Forwards information to vendor, (VC Europe) Sales Support
- Resolves customer inquiries or forwards to the appropriate sales associate or manager
- Exhibits professionalism with customers, team members and all levels of leadership
- Provides back up to the showroom sales team: answering phones and greeting customers
- Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
- Exhibits and adheres to the established Visual Comfort Company Values.
- Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule. While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.
Qualifications:
- 1 – 3 years\’ previous experience in customer service
- 3 A levels, University degree preferred
- Strong aptitude for and proficiency navigating CRM and Order Management Systems
- Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus
- Exceptional organizational and time management skills, with a strong attention to detail
- Ability to prioritize and handle multiple tasks and changing priorities
- Keen eye for design and creativity
- Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
- Demonstrate exceptional communication across all contact channels, including email, chat and phone
- Must have a positive, hardworking \”can do\” attitude and demonstrate a willingness to learn
- Available to work a flexible schedule
- Proficient in Microsoft Office programs
- Ability to use tools, climb ladders, and safely lift up to 20 lbs.
- Ability to follow safety and security standards.
Compensation: £18.00 per hour
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.
Sales Support Associate employer: Visual Comfort & Co.
Contact Detail:
Visual Comfort & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Associate
✨Tip Number 1
Familiarise yourself with our products and services. Understanding the interior design and luxury home furnishings industry will give you an edge when interacting with customers and collaborating with the sales team.
✨Tip Number 2
Brush up on your CRM and Order Management Systems skills. Being proficient in these tools is crucial for managing customer inquiries and processing orders efficiently, which will impress us during the interview.
✨Tip Number 3
Showcase your communication skills. Practice articulating your thoughts clearly and professionally, as this role requires exceptional communication across various channels, including email and phone.
✨Tip Number 4
Demonstrate your teamwork abilities. Be prepared to discuss examples of how you've successfully collaborated with others in previous roles, as this position heavily relies on working effectively within a team environment.
We think you need these skills to ace Sales Support Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills related to sales support. Emphasise your ability to manage inquiries, process orders, and work collaboratively with a team.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your previous experience in customer service and how it aligns with the responsibilities of the Sales Support Associate position.
Showcase Your Skills: Highlight your proficiency in CRM and Order Management Systems, as well as your organisational and time management skills. Provide examples of how you've successfully handled multiple tasks or resolved customer inquiries in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Visual Comfort & Co.
✨Show Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experience in customer service. Share specific examples of how you've handled inquiries or resolved issues to demonstrate your ability to provide exceptional service.
✨Familiarise Yourself with CRM Systems
The job requires proficiency in navigating CRM and Order Management Systems. Brush up on your knowledge of these systems and be ready to discuss any relevant experience you have. If you’ve used similar tools, mention them!
✨Highlight Your Teamwork Experience
This position emphasises collaboration with the sales team and other departments. Prepare to share examples of how you've successfully worked in a team environment, focusing on your ability to communicate effectively and resolve problems together.
✨Demonstrate Your Attention to Detail
With responsibilities like processing orders and managing customer accounts, attention to detail is crucial. Be ready to discuss how you ensure accuracy in your work and any strategies you use to stay organised and manage multiple tasks.
