At a Glance
- Tasks: Lead a team to deliver exceptional customer service and resolve complex complaints.
- Company: Join Vistry North East, a top UK housebuilder with a strong team culture.
- Benefits: Enjoy competitive salary, annual bonus, company car, and up to 39 days off.
- Other info: Flexible working options and excellent career development opportunities await you.
- Why this job: Make a real impact in customer satisfaction while working in a supportive environment.
- Qualifications: Experience in customer service within housebuilding and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We have an exciting opportunity for a Customer Service Manager to join our team within Vistry North East, at our office in Newcastle upon Tyne. As our Customer Service Manager, you will provide day to day management and support to the Customer Service office and technician teams to provide an exceptional, consistent level of customer service to all Countryside Partnerships and open market sales customers, and assist the business in maintaining high NHBC customer satisfaction scores.
We value in-person collaboration and team culture, but we are also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
What's in it for you:
- Competitive basic salary and annual bonus
- Company car, car allowance or travel allowance
- Salary sacrifice car scheme available to all employees
- Up to 39 days annual leave plus bank holidays
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Christmas company shutdown
- Employee rewards portal with many more benefits
In return, what we would like from you:
- Behave in line with our company values: Integrity, Caring and Quality
- Extensive experience in a similar role within the housebuilding industry
- Complex customer complaint resolution
- Working with multiple teams within established processes and procedures
- Accurate and consistent approach in maintaining records
- Delivering customer service excellence and best practice within a fast paced and challenging environment
- Good working knowledge of Excel, Microsoft Word, and Outlook
- Highly developed analytical, oral, and written communication skills
- Able to engage and build positive working relationships with our supply chain, partners, and stakeholders to manage customer journey
- Proactive approach, with attention to detail and the ability to work independently and make key decisions
- Ability to build and maintain positive customer relationships
- Excellent time management, planning and prioritisation skills
- Full Driving license with a willingness to travel
Practical knowledge of NHBC, LABC.
We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.
Join us in making Vistry.
Customer Service Manager - Newcastle Upon Tyne in York employer: Vistry
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