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- Tasks: Coordinate customer service cases and liaise with customers and contractors.
- Company: Join Vistry North West Midlands, a supportive and collaborative team.
- Benefits: Competitive salary, annual bonus, flexible working, and generous leave.
- Why this job: Make a difference by resolving customer concerns and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
The predicted salary is between 28800 - 48000 £ per year.
We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry North West Midlands, at our Wolverhampton office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA.
You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
What’s in it for you:
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave
Customer Service Coordinator - Wolverhampton employer: Vistry
Contact Detail:
Vistry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to current employees at Vistry North West Midlands on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations with customers and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. This role is all about liaising with various stakeholders, so let’s see how well you connect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Vistry North West Midlands.
We think you need these skills to ace Customer Service Coordinator - Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your experience in customer service and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills: Since you'll be liaising with customers and partners, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe share an example of how you've effectively resolved a customer issue in the past.
Be Honest About Your Flexibility: We value flexibility, so if you have specific working requirements, don’t hesitate to mention them in your application. This helps us understand how we can support you while ensuring you fit into our team culture.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at Vistry
✨Know the Company Inside Out
Before your interview, take some time to research Vistry North West Midlands. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Customer Service Coordinator, you'll be dealing with various customer concerns. Think of specific examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Be ready to discuss these during the interview.
✨Showcase Your Communication Skills
Since the role involves liaising with customers and contractors, it's crucial to demonstrate your communication skills. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about team collaboration and customer interaction.
✨Be Open About Flexibility Needs
Vistry values flexible working, so if you have specific requirements, don’t hesitate to bring them up during the interview. This shows that you're proactive and helps set the stage for a supportive work environment right from the start.
