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For Companies At a Glance
- Tasks: Manage customer relations and ensure satisfaction throughout the home buying journey.
- Company: Vistry West Yorkshire, a leader in the housing market.
- Benefits: Competitive salary, annual bonus, company car, and up to 33 days annual leave.
- Why this job: Be a key player in enhancing customer experiences and making a real difference.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working options and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
We have a fantastic opportunity for a Customer Relations Manager to join our team within Vistry West Yorkshire, at our Wakefield office. As our Customer Relations Manager, you will be a key point of contact in our open market sales & Partner customers Vistry journey. You will manage resources to address and resolve issues raised with efficiency and reliability whilst being results focused.
You will provide pre-handover inspections on our open market sales and a percentage of our Partner plots, to ensure functionality and finesse is achieved in terms of quality of delivery. You will support the sales and site teams in managing customer satisfaction after new home move in, record and manage the progress of customer snagging from Courtesy Visit review and Practical Completion Handover. You will assist the business in maintaining high customer satisfaction scores at 8 weeks and 9 months (NHBC) and provide exceptional customer service.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Let’s cut to the chase, what’s in it for you…
- Competitive basic salary and annual bonus
- Company car, car allowance or travel allowance
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus
Customer Relations Manager - Wakefield employer: Vistry
Contact Detail:
Vistry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager - Wakefield
✨Tip Number 1
Network like a pro! Reach out to current employees at Vistry West Yorkshire on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer relations. Think about how you would handle specific scenarios, as this role is all about resolving issues efficiently and keeping customers happy.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've tackled customer complaints or improved satisfaction scores in previous roles. This will highlight your results-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Relations Manager - Wakefield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relations Manager role. Highlight your experience in customer service and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Achievements: When writing your application, don’t just list your duties from previous jobs. Instead, focus on your achievements! Use specific examples of how you’ve improved customer satisfaction or resolved issues effectively. We love seeing results!
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep your application professional. Share a bit about your personality and why you’re passionate about customer relations, but ensure it aligns with the professional standards we uphold at StudySmarter.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for both of us!
How to prepare for a job interview at Vistry
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Relations Manager inside out. Familiarise yourself with Vistry's values and how they approach customer satisfaction. This will help you demonstrate your genuine interest in the company and the position.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. Be ready to discuss specific situations, what actions you took, and the positive outcomes that followed. This will highlight your ability to manage resources effectively.
✨Emphasise Team Collaboration
Since Vistry values in-person collaboration, be prepared to talk about how you work within a team. Share instances where you've collaborated with sales or site teams to enhance customer experience. This shows that you can fit into their culture and contribute positively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company. Inquire about their approach to maintaining high customer satisfaction scores or how they handle customer feedback. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
