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For Companies At a Glance
- Tasks: Lead and support the Customer Service team to deliver exceptional service.
- Company: Join Vistry Central Home Counties, a company that values collaboration and flexibility.
- Benefits: Enjoy a competitive salary, bonus, company car, and generous annual leave.
- Why this job: Make a real difference in customer satisfaction and team success.
- Qualifications: Experience in customer service management and strong leadership skills.
- Other info: Flexible working options available to suit your needs.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Customer Service Manager to join our team within Vistry Central Home Counties, at our Takeley office. As our Customer Service Manager, you will provide day to day management and support to the Customer Service office and technician teams to provide an exceptional, consistent level of customer service to all Countryside Partnerships and open market sales customers, and assist the business in maintaining high NHBC customer satisfaction scores.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Let’s cut to the chase, what’s in it for you…
- Competitive basic salary and annual bonus
- Company car, car allowance or travel allowance
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus
Customer Service Manager - Takeley employer: Vistry
Contact Detail:
Vistry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - Takeley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vistry Central Home Counties on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle difficult customers or improve team performance. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about real experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Takeley!
We think you need these skills to ace Customer Service Manager - Takeley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in managing teams and delivering exceptional customer service, as this is what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your skills align with our values at StudySmarter. Keep it engaging and personal.
Showcase Relevant Experience: When filling out your application, don’t forget to showcase any relevant experience you have in customer service management. We want to see how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Vistry
✨Know Your Customer Service Inside Out
Make sure you brush up on the key principles of customer service management. Understand the specific challenges and expectations in the housing sector, especially regarding NHBC customer satisfaction scores. This will show that you're not just familiar with the role but also genuinely interested in how to excel in it.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading teams. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure situations. Think about times when you improved team performance or resolved conflicts effectively – these stories will resonate well during your interview.
✨Emphasise Flexibility and Collaboration
Since the company values in-person collaboration but also supports flexible working, be ready to discuss how you can adapt to both environments. Share your thoughts on balancing team dynamics with remote work, and how you can maintain high levels of customer service regardless of the setting.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions. Ask about the company's approach to customer service challenges or how they measure success in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
