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- Tasks: Manage customer relations and resolve defects in new build properties.
- Company: Join Vistry Bristol, a top UK housebuilder with a collaborative culture.
- Benefits: Enjoy competitive salary, annual bonus, and up to 39 days leave.
- Other info: Flexible working options and great career development opportunities.
- Why this job: Make a real impact on customer satisfaction and build quality.
- Qualifications: Experience in construction and excellent customer service skills required.
The predicted salary is between 40000 - 50000 £ per year.
We have an exciting opportunity for a Customer Relations Manager to join our team within Vistry Bristol, at our Bristol office with travel to various locations. As our Customer Relations Manager, you will have a wealth of construction experience, understanding the new build process, and will be able to play a key role to provide support and management to resolve customer defects. In addition, your experience and passion will help us improve our build quality and the service we provide.
Working within the customer service team, you will help drive and shape our customer and partners experience, demonstrating ownership of the customer journey and managing complex defect works and customer relations. You will have an understanding of new build common defects and how to fix them. You will work closely with our sales, build and customer service coordinator for our developments to identify trends, opportunities and concerns that arise, and bring about change.
You will be expected to manage resources both internally and with our supply chain, to address and resolve issues raised, with efficiency and reliability whilst being results focused. You will carry out pre-handover inspections on our open market and partner plots, to ensure functionality and finesse is achieved in terms of quality of delivery. You will assist the business in maintaining high customer satisfaction scores at 8 weeks and 9 months (NHBC) and provide an exceptional customer service.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
What’s in it for you:
- Competitive basic salary and annual bonus
- Company car, car allowance or travel allowance
- Salary sacrifice car scheme available to all employees
- Up to 39 days annual leave plus bank holidays
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Christmas company shutdown
- Employee rewards portal with many more benefits
In return, what we would like from you:
- Behave in line with our company values – Integrity, Caring and Quality
- A background in construction / housebuilding.
- Complex customer complaint resolution.
- Working with multiple teams within established processes and procedures
- Accurate and consistent approach in maintaining records.
- Delivering customer service excellence and best practice within a fast paced and challenging environment.
- Good working knowledge of Excel, Microsoft Word, and Outlook.
- Highly developed analytical, oral, and written communication skills.
- Able to engage and build positive working relationships with our supply chain, partners, and stakeholders to manage customer journey.
- Proactive approach, with attention to detail and the ability to work independently and make key decisions.
- Ability to build and maintain positive customer relationships.
- Excellent time management, planning and prioritization skills.
- Full Driving license with a willingness to travel.
Desirable:
- Practical knowledge of NHBC, LABC.
We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry.
Customer Relations Manager - Bristol in Stockton-on-Tees employer: Vistry
Contact Detail:
Vistry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager - Bristol in Stockton-on-Tees
✨Tip Number 1
Network like a pro! Get out there and connect with people in the construction industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Vistry Bristol and understand their values and projects. Think about how your experience aligns with their needs, especially in customer relations and defect management. Practise common interview questions and have examples ready to showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Customer Relations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Vistry Bristol. So, get that application in and let’s make it happen!
We think you need these skills to ace Customer Relations Manager - Bristol in Stockton-on-Tees
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in construction and customer relations, as this will show us you’re a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how your experience aligns with our values of Integrity, Caring, and Quality. This is your chance to shine!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved complex customer complaints in the past. We love seeing how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Vistry
✨Know Your Construction Stuff
Make sure you brush up on your knowledge of the new build process and common defects. Be ready to discuss specific examples from your past experience where you've successfully resolved customer issues or improved service quality.
✨Showcase Your Customer Service Skills
Prepare to share stories that highlight your ability to manage complex customer complaints. Think about times when you turned a negative experience into a positive one, and how you built relationships with customers and stakeholders.
✨Be Data-Driven
Familiarise yourself with any relevant metrics or KPIs related to customer satisfaction scores. Be prepared to discuss how you’ve used data in the past to identify trends and drive improvements in customer service.
✨Demonstrate Team Collaboration
Since this role involves working closely with various teams, think of examples that showcase your ability to collaborate effectively. Highlight how you’ve worked with sales, build, and customer service teams to achieve common goals.