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- Tasks: Coordinate customer service cases and liaise with customers and contractors.
- Company: Join Vistry Bristol, a top UK housebuilder with a strong team culture.
- Benefits: Enjoy competitive salary, annual bonus, and up to 39 days leave.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in fast-paced environments and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
In a Nutshell… We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry Bristol, at our Clifton office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. You will be required to visit your sites from time to time, and customers in rare occasions if desired or needed. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Let’s cut to the chase, what’s in it for you…
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits…
In return, what we would like from you…
- Behave in line with our company values – Integrity, Caring and Quality
- Previous experience working within a fast-paced similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Patience and calmness under pressure
- Good planning and organisation skills
- Problem solving and decision-making skills
- A polite, tactful, and assertive attitude
- Thrives in high-pressure environments, demonstrating resilience and adaptability while effectively managing competing priorities
- Excellent communications skills
- Good team working skills
- A commitment to work as required to meet the needs of the business
Desirable… 5 GCSE’s or equivalent including Maths.
Customer Service Coordinator - Clifton in Somerset employer: Vistry
Contact Detail:
Vistry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - Clifton in Somerset
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Service Coordinator role.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to customer service. Think about how you would handle complaints or tricky situations, as this will show your problem-solving skills and calmness under pressure.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office, especially Excel and Outlook, as these are key tools for the role. Being able to demonstrate your proficiency can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Vistry Bristol.
We think you need these skills to ace Customer Service Coordinator - Clifton in Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any relevant achievements that show you can handle complaints and work under pressure.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Coordinator role. Mention your understanding of Microsoft Office and how your planning and organisation skills will help us meet our customers' needs.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in dealing with difficult situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Vistry Bristol!
How to prepare for a job interview at Vistry
✨Know the Company Values
Before your interview, take some time to understand the company's values: Integrity, Caring, and Quality. Think of examples from your past experiences that demonstrate how you embody these values, as this will show that you're a great cultural fit.
✨Prepare for Customer Scenarios
Since you'll be dealing with customer concerns, prepare for situational questions about handling complaints or difficult situations. Think of specific instances where you've successfully resolved issues, showcasing your patience and problem-solving skills.
✨Familiarise Yourself with Microsoft Office
As a Customer Service Coordinator, you'll need to be comfortable using Microsoft Office, especially Excel and Outlook. Brush up on your skills and be ready to discuss how you've used these tools in previous roles to manage tasks efficiently.
✨Show Your Team Spirit
Collaboration is key in this role, so be prepared to talk about your experience working in teams. Share examples of how you've contributed to team success and how you handle competing priorities while maintaining a positive attitude.