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- Tasks: Coordinate customer service cases and liaise with customers and contractors.
- Company: Join Vistry Bristol, a top UK housebuilder with a strong team culture.
- Benefits: Enjoy competitive salary, annual bonus, and up to 39 days leave.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in fast-paced environments and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
In a Nutshell… We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry Bristol, at our Clifton office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. You will be required to visit your sites from time to time, and customers in rare occasions if desired or needed. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Let’s cut to the chase, what’s in it for you…
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits…
In return, what we would like from you…
- Behave in line with our company values – Integrity, Caring and Quality
- Previous experience working within a fast-paced similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Patience and calmness under pressure
- Good planning and organisation skills
- Problem solving and decision-making skills
- A polite, tactful, and assertive attitude
- Thrives in high-pressure environments, demonstrating resilience and adaptability while effectively managing competing priorities
- Excellent communications skills
- Good team working skills
- A commitment to work as required to meet the needs of the business
Desirable… 5 GCSE’s or equivalent including Maths.
Customer Service Coordinator - Clifton in Northumberland employer: Vistry
Contact Detail:
Vistry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - Clifton in Northumberland
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. Think about how you’ve handled tough situations in the past and be ready to share those stories. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office, especially Excel and Outlook. Being comfortable with these tools will give you an edge, so maybe even take a quick online course if you need a refresher. We love candidates who are tech-savvy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Vistry. Let’s make this happen together!
We think you need these skills to ace Customer Service Coordinator - Clifton in Northumberland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your experience in fast-paced environments and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since you'll be liaising with customers and partners, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can handle customer concerns effectively.
Highlight Problem-Solving Abilities: We love a good problem solver! Share examples of how you've tackled difficult situations in the past. This will help us see your resilience and adaptability, which are key for this role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Vistry
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Coordinator. Familiarise yourself with common customer service scenarios and how to handle them. Brush up on your knowledge of Microsoft Office, especially Excel and Outlook, as these will be crucial in your day-to-day tasks.
✨Showcase Your Communication Skills
Since you'll be liaising with customers and various stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to handle complaints and difficult conversations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or improved processes. Be ready to discuss these during the interview, as problem-solving is key in this role. Highlight your planning and organisation skills, showing how you can manage competing priorities effectively.
✨Emphasise Teamwork and Flexibility
Vistry values collaboration, so be prepared to talk about your experience working in teams. Share examples of how you've adapted to changing circumstances or supported colleagues. Also, don’t hesitate to mention any specific requirements you might have regarding flexible working arrangements.