At a Glance
- Tasks: Engage with residents and support major regeneration projects in London.
- Company: Vistry, a leading UK housebuilder committed to integrity and community.
- Benefits: Competitive salary, annual bonus, up to 39 days leave, and private medical insurance.
- Other info: Flexible working options and excellent career development opportunities.
- Why this job: Make a real difference in residents' lives during exciting regeneration projects.
- Qualifications: Experience in resident liaison or community engagement, strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have a new opportunity for a Resident Liaison Officer to join our team within our Vistry Special Projects division, at our various sites in London. As our Resident Liaison Officer, you will lead on resident engagement and support the delivery of a major regeneration project. This full-time role is central to ensuring residents are actively involved, well-informed, and supported throughout the regeneration journey.
You will work closely with local authorities, partners and the community to manage the decant procedure with care and professionalism, helping to build trust and deliver a positive experience for all affected households. We value in-person collaboration and team culture, but we are also committed to supporting flexible working where possible.
What's in it for you:
- Competitive basic salary and annual bonus
- Company car, car allowance or travel allowance
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits
In return, what we would like from you:
- Behave in line with our company values: Integrity, Caring and Quality
- Experience in resident liaison, community engagement, or customer service within housing, regeneration, or construction
- High levels of empathy and resilience to handle sensitive and challenging situations with residents
- Strong understanding of construction processes and how they impact residents during regeneration and decant phases
- Solid knowledge of decant procedures and partnership working
- Excellent communication and interpersonal skills, with the ability to manage sensitive conversations
- Proven ability to work across multiple projects and with diverse stakeholders
- Highly organised, with strong problem-solving skills
- Proficient in Microsoft Office and CRM systems
More about the Resident Liaison Officer role:
- Develop and implement tailored communication plans for regeneration projects.
- Serve as the main point of contact for residents, ensuring timely and transparent updates on the construction programme.
- Organise resident meetings, community events, and feedback sessions.
- Support the planning and execution of the decant process, ensuring compliance with policy and sensitivity to resident needs.
- Coordinate with housing partners to support relocation progress.
- Provide support to partnerships throughout the move, including frequent liaison and logistical planning.
- Build and maintain strong working relationships with local authorities, housing associations, and community organisations.
- Act as a liaison between Vistry Homes and external partners to ensure alignment and collaboration.
- Represent Vistry Homes at stakeholder meetings and forums.
- Share best practices and provide support to other regeneration projects across the region.
- Support regional teams in delivering consistent resident engagement strategies.
- Contribute to the development of regional policies and procedures related to decant and liaison work.
- Maintain accurate records of resident interactions, decant progress, and partnership activities.
- Prepare regular reports for internal and external stakeholders.
- Identify risks and recommend mitigation strategies to ensure smooth delivery.
We build more than homes; we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing.
Resident Liaison Officer - Brentwood in London employer: Vistry
Vistry Special Projects is an exceptional employer, offering a supportive and collaborative work culture that prioritises resident engagement and community involvement. With competitive salaries, generous annual leave, and comprehensive benefits including private medical insurance and enhanced family leave, we are committed to the well-being and professional growth of our employees. Our Brentwood location provides a unique opportunity to contribute to meaningful regeneration projects while working alongside dedicated professionals in a company recognised for its integrity and commitment to quality.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Brentwood in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Vistry, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer - Brentwood at Vistry.
We think you need these skills to ace Resident Liaison Officer - Brentwood in London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Vistry
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
