At a Glance
- Tasks: Engage with residents and support major regeneration projects in London.
- Company: Vistry, a leading UK housebuilder committed to integrity and community.
- Benefits: Competitive salary, annual bonus, up to 39 days leave, and private medical insurance.
- Other info: Flexible working options and excellent career development opportunities.
- Why this job: Make a real difference in residents' lives while working on impactful projects.
- Qualifications: Experience in resident liaison or community engagement, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We have a new opportunity for a Resident Liaison Officer to join our team within our Vistry Special Projects division, at our various sites in London. As our Resident Liaison Officer, you will lead on resident engagement and support the delivery of a major regeneration project. This full-time role is central to ensuring residents are actively involved, well-informed, and supported throughout the regeneration journey.
You will work closely with local authorities, partners and community to manage the decant procedure with care and professionalism, helping to build trust and deliver a positive experience for all affected households. We value in-person collaboration and team culture, but we are also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
What's in it for you:
- Competitive basic salary and annual bonus
- Company car, car allowance or travel allowance
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits
In return, what we would like from you:
- Behave in line with our company values: Integrity, Caring and Quality
- Experience in resident liaison, community engagement, or customer service within housing, regeneration, or construction
- High levels of empathy and resilience to handle sensitive and challenging situations with residents
- Strong understanding of construction processes and their impact on residents during regeneration and decant phases
- Solid knowledge of decant procedures and partnership working
- Excellent communication and interpersonal skills, with the ability to manage sensitive conversations
- Proven ability to work across multiple projects and with diverse stakeholders
- Highly organised, with strong problem-solving skills
- Proficient in Microsoft Office and CRM systems
More about the Resident Liaison Officer role:
- Develop and implement tailored communication plans for regeneration projects.
- Serve as the main point of contact for residents, ensuring timely and transparent updates on the construction programme.
- Organise resident meetings, community events, and feedback sessions.
- Support the planning and execution of the decant process, ensuring compliance with policy and sensitivity to resident needs.
- Coordinate with housing partners to support relocation progress.
- Provide support to partnerships throughout the move, including frequent liaison and logistical planning.
- Build and maintain strong working relationships with local authorities, housing associations, and community organisations.
- Act as a liaison between Vistry Homes and external partners to ensure alignment and collaboration.
- Represent Vistry Homes at stakeholder meetings and forums.
- Share best practices and provide support to other regeneration projects across the region.
- Support regional teams in delivering consistent resident engagement strategies.
- Contribute to the development of regional policies and procedures related to decant and liaison work.
- Maintain accurate records of resident interactions, decant progress, and partnership activities.
- Prepare regular reports for internal and external stakeholders.
- Identify risks and recommend mitigation strategies to ensure smooth delivery.
We build more than homes, we are making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing.
We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we are a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry.
Resident Liaison Officer - Brentwood in Kelvedon Hatch employer: Vistry
At Vistry, we pride ourselves on being an award-winning employer that values integrity, caring, and quality in everything we do. As a Resident Liaison Officer in Brentwood, you'll enjoy a competitive salary, generous annual leave, and a supportive work culture that encourages professional growth and flexible working arrangements. Join us in making a positive impact on communities while benefiting from our commitment to employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Brentwood in Kelvedon Hatch
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with the community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to handle sensitive conversations with residents. Role-play with a friend or family member to get comfortable discussing challenging topics and showcasing your empathy.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the role and the company. They might share tips that could give you an edge during the interview process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a difference in the community.
We think you need these skills to ace Resident Liaison Officer - Brentwood in Kelvedon Hatch
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in resident liaison and community engagement. We want to see how your skills align with our values of integrity, caring, and quality.
Showcase Your Communication Skills:As a Resident Liaison Officer, strong communication is key. Use your application to demonstrate your ability to handle sensitive conversations and keep residents informed. Share examples that showcase your interpersonal skills.
Highlight Relevant Experience:Don’t forget to mention any previous roles in housing, regeneration, or construction. We’re looking for someone who understands the decant process and can manage multiple projects, so make that clear in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Vistry.
How to prepare for a job interview at Vistry
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with the decant procedures and how they impact residents during regeneration projects. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
As this role requires high levels of empathy, be prepared to discuss how you've handled sensitive situations in the past. Share specific examples where you've successfully managed challenging conversations with residents or stakeholders, demonstrating your ability to build trust and rapport.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple projects. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company's values, team culture, and how they support flexible working. Engaging with the interviewers not only shows your interest but also helps you determine if the company is the right fit for you.
