At a Glance
- Tasks: Engage with residents and support major regeneration projects in London.
- Company: Vistry, a leading UK housebuilder committed to integrity and community.
- Benefits: Competitive salary, annual bonus, up to 39 days leave, and private medical insurance.
- Other info: Flexible working options and excellent career development opportunities.
- Why this job: Make a real difference in residents' lives while working on impactful projects.
- Qualifications: Experience in resident liaison or community engagement, strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have a new opportunity for a Resident Liaison Officer to join our team within our Vistry Special Projects division, at our various sites in London. As our Resident Liaison Officer, you will lead on resident engagement and support the delivery of a major regeneration project. This full-time role is central to ensuring residents are actively involved, well-informed, and supported throughout the regeneration journey.
You will work closely with local authorities, partners and community to manage the decant procedure with care and professionalism, helping to build trust and deliver a positive experience for all affected households. We value in-person collaboration and team culture, but we are also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
What's in it for you:
- Competitive basic salary and annual bonus
- Company car, car allowance or travel allowance
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits
In return, what we would like from you:
- Behave in line with our company values: Integrity, Caring and Quality
- Experience in resident liaison, community engagement, or customer service within housing, regeneration, or construction
- High levels of empathy and resilience to handle sensitive and challenging situations with residents
- Strong understanding of construction processes and their impact on residents during regeneration and decant phases
- Solid knowledge of decant procedures and partnership working
- Excellent communication and interpersonal skills, with the ability to manage sensitive conversations
- Proven ability to work across multiple projects and with diverse stakeholders
- Highly organised, with strong problem-solving skills
- Proficient in Microsoft Office and CRM systems
More about the Resident Liaison Officer role:
- Develop and implement tailored communication plans for regeneration projects.
- Serve as the main point of contact for residents, ensuring timely and transparent updates on the construction programme.
- Organise resident meetings, community events, and feedback sessions.
- Support the planning and execution of the decant process, ensuring compliance with policy and sensitivity to resident needs.
- Coordinate with housing partners to support relocation progress.
- Provide support to partnerships throughout the move, including frequent liaison and logistical planning.
- Build and maintain strong working relationships with local authorities, housing associations, and community organisations.
- Act as a liaison between Vistry Homes and external partners to ensure alignment and collaboration.
- Represent Vistry Homes at stakeholder meetings and forums.
- Share best practices and provide support to other regeneration projects across the region.
- Support regional teams in delivering consistent resident engagement strategies.
- Contribute to the development of regional policies and procedures related to decant and liaison work.
- Maintain accurate records of resident interactions, decant progress, and partnership activities.
- Prepare regular reports for internal and external stakeholders.
- Identify risks and recommend mitigation strategies to ensure smooth delivery.
We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing.
We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry.
Resident Liaison Officer - Brentwood in Hornchurch employer: Vistry
Vistry Special Projects is an exceptional employer, offering a supportive and collaborative work culture that prioritises resident engagement and community involvement. With competitive salaries, generous annual leave, and comprehensive benefits including private medical insurance and enhanced family leave, we are committed to the well-being and professional growth of our employees. Our Brentwood location provides a unique opportunity to contribute to meaningful regeneration projects while working alongside dedicated professionals in a company recognised for its integrity and commitment to quality.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Brentwood in Hornchurch
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with the community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to handle sensitive conversations with residents. Role-play with a friend or family member to get comfortable discussing challenging topics and showcasing your empathy.
✨Tip Number 3
Prepare some questions for your interview that reflect your understanding of the decant process and community engagement. This shows that you’re proactive and ready to tackle the challenges of the role head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the amazing benefits we offer.
We think you need these skills to ace Resident Liaison Officer - Brentwood in Hornchurch
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for resident engagement and community support shine through. We want to see how much you care about making a positive impact in the lives of residents during regeneration projects.
Tailor Your CV:Make sure your CV highlights relevant experience in resident liaison or community engagement. We’re looking for specific examples that demonstrate your skills in handling sensitive situations and working with diverse stakeholders.
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Resident Liaison Officer position. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Vistry
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with the decant procedures and how they impact residents. Brush up on your knowledge of construction processes and community engagement strategies, as these will be key topics during your interview.
✨Show Your Empathy
This role requires high levels of empathy and resilience. Prepare examples from your past experiences where you've handled sensitive situations with residents or clients. Demonstrating your ability to connect with people and manage challenging conversations will set you apart.
✨Communicate Clearly
As the main point of contact for residents, your communication skills are crucial. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewers about their communication strategies and how they engage with the community.
✨Be Organised and Proactive
The role involves managing multiple projects and stakeholders, so showcasing your organisational skills is essential. Bring along examples of how you've successfully managed similar tasks in the past. Also, think about how you can contribute to developing regional policies and procedures related to resident engagement.
