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- Tasks: Handle customer enquiries and support sales teams to boost efficiency.
- Company: Join a dynamic team at Vistry Services Division in the Midlands.
- Benefits: Enjoy competitive salary, annual bonus, and up to 33 days annual leave.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working options and a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
We have exciting opportunities for Contact Centre Operatives to join our team within Vistry Services Division, where you can be based near to any of our Midlands regional offices. As our Contact Centre Operative, you will improve the way the Division/region deals with incoming customer enquiries and delivering greater customer satisfaction by responding in a timely and efficient manner.
This is a high volume call centre based vacancy, whereby the expectation is to make/receive roughly 10 calls per hour. The role will also support the Sales Consultants by booking viewing appointments. You will also support the sales and marketing teams in order to maximise the efficiency of sales consultants’ time so they can focus on qualified leads.
This role will be worked on a rota basis from Monday - Sunday, with core hours from 9am-8pm and 10am-5pm on Sundays.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Let’s cut to the chase, what’s in it for you…
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus
Contact Centre Operative - Hinckley employer: Vistry
Contact Detail:
Vistry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Operative - Hinckley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vistry Services. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try role-playing common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing how you can handle high call volumes and improve customer satisfaction.
✨Tip Number 3
Show off your skills! During the interview, highlight any previous experience in customer service or call centres. Share specific examples of how you've successfully managed customer enquiries or supported sales teams in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Contact Centre Operative - Hinckley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contact Centre Operative role. Highlight any relevant experience you have in customer service or call handling, and don’t forget to mention your ability to manage high call volumes!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Vistry Services. Be sure to mention your enthusiasm for improving customer satisfaction and how you can contribute to our goals.
Show Off Your Communication Skills: As a Contact Centre Operative, communication is key! In your application, demonstrate your strong verbal and written communication skills. Use clear and concise language to show us you can handle customer enquiries effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vistry
✨Know the Role Inside Out
Before your interview, make sure you understand what a Contact Centre Operative does. Familiarise yourself with the key responsibilities like handling customer enquiries and supporting sales consultants. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Call Handling Skills
Since this role involves making and receiving a high volume of calls, it’s a good idea to practice how you would handle different customer scenarios. Think about how you would respond to common queries or complaints. This will not only prepare you for potential role-play questions but also demonstrate your communication skills.
✨Show Your Team Spirit
Vistry Services values collaboration, so be ready to discuss how you work well in a team. Share examples from past experiences where you’ve supported colleagues or contributed to a team goal. This will highlight your ability to fit into their team culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into the company.
