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- Tasks: Deliver exceptional customer service and carry out repairs on time.
- Company: Join Vistry, a top UK housebuilder with a commitment to quality.
- Benefits: Enjoy competitive salary, up to 39 days leave, and private medical insurance.
- Other info: Flexible working options and a supportive team culture await you.
- Why this job: Make a real impact in customer satisfaction while developing your skills.
- Qualifications: Experience in carpentry and basic plumbing, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a Customer Service Technician to join our team within Vistry Northern Home Counties, at our Milton Keynes Office and various development areas. As our Customer Service Technician, you will provide an exceptional customer care service to all Vistry Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5* builder status.
You will assist office-based staff and offer technical advice regarding the remedial solutions, and where required carry out repairs, and complete works on time and within the first visit. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
What’s in it for you:
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Up to 39 days annual leave plus bank holidays
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Christmas company shutdown
- Employee rewards portal with many more benefits
In return, what we would like from you:
- Behave in line with our company values – Integrity, Caring and Quality
- Delivering customer service excellence and best practice within a fast paced and challenging environment.
- General carpentry, making good, painting and decoration, dry lining, tiling and grouting essential.
- Knowledge of basic plumbing and an ability to diagnose basic plumbing issues
- Mastic and sealant skills to accord with the NHBC consistent approach to finishes.
- A Keen eye for detail and final finish
- Able to engage and build positive working relationships with our customers and stakeholders to manage customer journey.
- Excellent communication skills with an ability to remain calm under pressure
- Excellent time management, planning and prioritisation skills.
- Full Driving license with a willingness to travel
Desirable:
- Formal carpentry qualification
- A background in construction / housebuilding
- Practical knowledge of NHBC Standards and A Consistent Approach to Finishes Chapter 9.1.
More about the Customer Service Technician role:
- To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties
- To organise and prioritise workload and review defects lists to ensure that any materials required are collected prior to customer appointments.
- To complete works to a high standard of quality in line with NHBC/LABC/Premier, with a consistent approach to finishes, on time at the first visit
- Ad hoc duties on closed site and assist with any customer ready inspection works when required.
- To assist Area Manager and Partners to inspect and resolve End of Defect Period reported defects.
- Provide feedback on subcontractor quality issues.
- Work as part of a team and provide support to the Customer Service Manager and Coordinators.
- Carry out work in a safe, cost-effective manner and look for opportunities to reduce costs and improve standards.
We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry.
Customer Service Technician - Milton Keynes in Hartlepool employer: Vistry
Contact Detail:
Vistry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician - Milton Keynes in Hartlepool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vistry Northern Home Counties. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their ethos.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on showcasing your customer service skills and any relevant experience in carpentry or plumbing. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! Vistry values communication and relationship-building, so be ready to share examples of how you've successfully engaged with customers in the past. Highlight your ability to stay calm under pressure – it’s a big plus!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team culture. It shows you're genuinely interested and helps you figure out if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Technician - Milton Keynes in Hartlepool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Customer Service Technician role. We want to see how you embody our values of integrity, caring, and quality!
Show Off Your Skills: Don’t hold back on showcasing your technical skills, especially in carpentry and plumbing. Mention any specific projects or tasks you've completed that demonstrate your ability to deliver high-quality work on time, just like we do at Vistry.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through! Share a bit about why you’re passionate about customer service and how you build positive relationships with clients.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you into the process of joining our fantastic team!
How to prepare for a job interview at Vistry
✨Know Your Stuff
Make sure you brush up on your carpentry skills and basic plumbing knowledge. Familiarise yourself with the NHBC standards and be ready to discuss how you've applied these in past roles. This will show that you're not just a good communicator, but also technically savvy.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous jobs. Think about times when you’ve resolved issues quickly or gone above and beyond for a client. This role is all about maintaining that 5* builder status, so demonstrating your commitment to customer care is key.
✨Be Ready to Discuss Teamwork
Since this position involves working closely with office staff and other technicians, be prepared to talk about your experience in team settings. Highlight how you’ve collaborated with others to achieve common goals and how you handle conflicts or challenges within a team.
✨Plan Your Journey
As the role requires travel, make sure you have a plan for how you'll get to the interview. Arriving on time shows that you value punctuality and are organised—qualities that are essential for a Customer Service Technician. Plus, it gives you a chance to relax before the interview starts!