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For Companies At a Glance
- Tasks: Provide exceptional customer care and technical advice while completing repairs on-site.
- Company: Vistry Cornwall, a leading builder with a strong team culture.
- Benefits: Competitive salary, annual bonus, flexible working, and up to 33 days annual leave.
- Why this job: Join a dynamic team and help maintain our 5* builder status while making a difference.
- Qualifications: Customer service skills and a passion for helping others.
- Other info: Opportunities for personal growth and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Customer Service Technician to join our team within Vistry Cornwall South West, based at our Exeter office with travel to sites across the region. As our Customer Service Technician, you will provide an exceptional customer care service to all Vistry Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5* builder status.
You will assist office-based staff and offer technical advice regarding the remedial solutions, and where required carry out repairs, and complete works on time and within the first visit.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Let’s cut to the chase, what’s in it for you…
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus
Customer Service Technician - Exeter employer: Vistry
Contact Detail:
Vistry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician - Exeter
✨Tip Number 1
Network like a pro! Reach out to current employees at Vistry Cornwall or similar companies on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations and showcase your problem-solving skills. We want to see that you can keep our clients smiling!
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking sharp shows we’re serious about the role. Plus, it boosts our confidence when we’re in front of the camera.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows we’re genuinely interested in the position and appreciate their time.
We think you need these skills to ace Customer Service Technician - Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Technician role. Highlight any relevant experience and skills that match the job description, especially your customer care expertise and technical knowledge.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to maintaining our 5* builder status.
Show Your Personality: We love a bit of personality! Don’t be afraid to let your character shine through in your application. We’re looking for someone who fits into our team culture, so show us what makes you unique and how you can bring that to the role.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Customer Service Technician position in Exeter!
How to prepare for a job interview at Vistry
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Technician. Familiarise yourself with Vistry's values and their commitment to customer care. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or provided technical advice. Highlight how you approached the problem, the solution you implemented, and the positive outcome. This will illustrate your ability to handle similar situations at Vistry.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team culture, the types of projects you'll be working on, or how success is measured in the role. This shows that you're engaged and serious about finding the right fit for both you and Vistry.
✨Be Yourself and Communicate Clearly
During the interview, let your personality shine through. Vistry values collaboration, so being personable and approachable is key. Practice clear communication, especially when discussing technical aspects, to ensure you convey your ideas effectively.
