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- Tasks: Coordinate customer service cases and liaise with customers and contractors.
- Company: Join Vistry Cornwall, a supportive and collaborative team in Exeter.
- Benefits: Enjoy a competitive salary, annual bonus, and flexible working options.
- Why this job: Make a difference by resolving customer concerns and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working arrangements and up to 33 days annual leave.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry Cornwall South West, at our Exeter office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA.
You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Let’s cut to the chase, what’s in it for you…
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus
Customer Service Coordinator - Exeter employer: Vistry
Contact Detail:
Vistry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - Exeter
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vistry Cornwall on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations with customers or contractors. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s through a video call or in-person, make sure you’re clear and confident when discussing your experience and how it relates to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Coordinator - Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your experience in customer service and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills: Since you'll be liaising with customers and partners, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in handling customer concerns effectively.
Be Honest About Your Flexibility: We value flexibility, so if you have specific working requirements, let us know in your application. Being upfront about your needs helps us understand how we can support you while ensuring a great fit for the team.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at Vistry
✨Know the Company Inside Out
Before your interview, take some time to research Vistry Cornwall and their values. Understand their approach to customer service and how they handle customer concerns. This will not only show your interest but also help you align your answers with their expectations.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face in the role. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, clear communication is key. During the interview, practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer, showing that you’re engaged and interested in the role.
✨Be Open About Flexibility
Since Vistry values flexible working, don’t hesitate to discuss your own needs during the interview. Whether it’s about working hours or specific arrangements, being upfront can help establish a good rapport and show that you’re serious about finding a mutually beneficial arrangement.
