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- Tasks: Manage customer relations and resolve defects in new build properties.
- Company: Join Vistry Bristol, a top UK housebuilder with a collaborative culture.
- Benefits: Enjoy competitive salary, annual bonus, and up to 39 days annual leave.
- Other info: Flexible working options and strong career development opportunities.
- Why this job: Make a real impact on customer satisfaction and service quality.
- Qualifications: Experience in construction and excellent customer service skills required.
The predicted salary is between 40000 - 50000 £ per year.
We have an exciting opportunity for a Customer Relations Manager to join our team within Vistry Bristol, at our Bristol office with travel to various locations. As our Customer Relations Manager, you will have a wealth of construction experience, understanding the new build process, and will be able to play a key role to provide support and management to resolve customer defects. In addition, your experience and passion will help us improve our build quality and the service we provide.
Working within the customer service team, you will help drive and shape our customer and partners experience, demonstrating ownership of the customer journey and managing complex defect works and customer relations. You will have an understanding of new build common defects and how to fix them. You will work closely with our sales, build and customer service coordinator for our developments to identify trends, opportunities and concerns that arise, and bring about change.
You will be expected to manage resources both internally and with our supply chain, to address and resolve issues raised, with efficiency and reliability whilst being results focused. You will carry out pre-handover inspections on our open market and partner plots, to ensure functionality and finesse is achieved in terms of quality of delivery. You will assist the business in maintaining high customer satisfaction scores at 8 weeks and 9 months (NHBC) and provide an exceptional customer service.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
What’s in it for you:
- Competitive basic salary and annual bonus
- Company car, car allowance or travel allowance
- Salary sacrifice car scheme available to all employees
- Up to 39 days annual leave plus bank holidays
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Christmas company shutdown
- Employee rewards portal with many more benefits
In return, what we would like from you:
- Behave in line with our company values – Integrity, Caring and Quality
- A background in construction / housebuilding.
- Complex customer complaint resolution.
- Working with multiple teams within established processes and procedures
- Accurate and consistent approach in maintaining records.
- Delivering customer service excellence and best practice within a fast paced and challenging environment.
- Good working knowledge of Excel, Microsoft Word, and Outlook.
- Highly developed analytical, oral, and written communication skills.
- Able to engage and build positive working relationships with our supply chain, partners, and stakeholders to manage customer journey.
- Proactive approach, with attention to detail and the ability to work independently and make key decisions.
- Ability to build and maintain positive customer relationships.
- Excellent time management, planning and prioritization skills.
- Full Driving license with a willingness to travel.
Desirable:
- Practical knowledge of NHBC, LABC.
We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry.
Customer Relations Manager - Bristol in Devon employer: Vistry
Contact Detail:
Vistry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager - Bristol in Devon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the construction industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their focus on integrity, caring, and quality. Think about how your experience aligns with their needs, particularly in customer relations and defect resolution. Practice common interview questions so you can showcase your skills confidently.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've tackled complex customer complaints in the past. Highlight your proactive approach and attention to detail, as these are key traits they’re looking for in a Customer Relations Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Vistry Bristol. Let’s make this happen together!
We think you need these skills to ace Customer Relations Manager - Bristol in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Relations Manager role. Highlight your construction experience and any relevant customer service achievements. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer relations and how your background aligns with our values of Integrity, Caring, and Quality. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved complex customer complaints in the past. We love seeing candidates who can demonstrate their proactive approach and attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Vistry Bristol!
How to prepare for a job interview at Vistry
✨Know Your Stuff
Make sure you brush up on your construction knowledge, especially around new build processes and common defects. Being able to discuss specific examples from your experience will show that you’re not just familiar with the theory but have practical insights too.
✨Showcase Your Customer Service Skills
Prepare to share stories about how you've successfully resolved complex customer complaints in the past. Highlighting your ability to manage relationships and improve customer satisfaction will resonate well with the interviewers.
✨Be a Team Player
Since this role involves working closely with various teams, be ready to discuss how you’ve collaborated with others in previous roles. Emphasise your communication skills and how you’ve contributed to a positive team environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company’s approach to customer relations and how they measure success. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.