At a Glance
- Tasks: Coordinate customer service cases and ensure timely resolutions for customer concerns.
- Company: Join Vistry, a top UK housebuilder with a commitment to integrity and quality.
- Benefits: Enjoy competitive salary, annual bonus, up to 39 days leave, and private medical insurance.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make a real difference in customer experiences while working in a supportive team environment.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry Manchester & Cheshire East, at our Warrington office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes.
We value in-person collaboration and team culture, but we are also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
What's in it for you:
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Up to 39 days annual leave plus bank holidays
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Christmas company shutdown
- Employee rewards portal with many more benefits
In return, what we would like from you:
- Behave in line with our company values: Integrity, Caring and Quality
- Experience working for a residential house builder ideally within the customer facing environment
- Previous experience working within a fast-paced similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Patience and calmness under pressure
- Good planning and organisation skills
- Problem solving and decision-making skills
- A polite, tactful, and assertive attitude
- Excellent communications skills
- Good team working skills
More about the Customer Service Coordinator role:
- To deal with customer service matters received by email or phone, and address customer issues in a prompt and organised way and in line with SLAs to ensure a positive customer journey.
- Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
- To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
- To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.
- To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
- Carry out general administrative duties, ensuring our database system is up to date at all times.
- Ensure all Customer Service KPIs are in line with company guidelines.
- Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.
We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry.
Customer Service Coordinator - Warrington in Culcheth employer: Vistry
Vistry Manchester & Cheshire East is an exceptional employer, offering a supportive work culture that values integrity, caring, and quality. As a Customer Service Coordinator in Warrington, you will benefit from competitive salaries, generous annual leave, and opportunities for personal growth within a collaborative team environment. With a commitment to flexible working and a range of employee benefits, including private medical insurance and a share incentive scheme, Vistry is dedicated to fostering a rewarding and meaningful career for its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - Warrington in Culcheth
✨Tip Number 1
Get to know the company inside out! Research Vistry's values and recent projects. When you walk into that interview, you want to show that you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll need to handle complaints and tricky situations with ease. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive outcome. This will demonstrate your ability to think on your feet and deliver excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Vistry team. Let’s make this happen together!
We think you need these skills to ace Customer Service Coordinator - Warrington in Culcheth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your experience in customer-facing environments and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Communication Skills:Since this role involves liaising with customers and internal teams, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to handle customer concerns effectively.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've successfully resolved customer issues or handled difficult situations in the past. This will show us you're ready to tackle challenges head-on.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, we can't wait to hear from you!
How to prepare for a job interview at Vistry
✨Know the Company Values
Before your interview, take some time to understand Vistry's core values: integrity, caring, and quality. Think of examples from your past experiences that demonstrate how you embody these values, as they are crucial for the role of Customer Service Coordinator.
✨Prepare for Customer Scenarios
Since you'll be dealing with customer concerns, prepare for common scenarios you might face. Think about how you would handle complaints or difficult situations calmly and effectively. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Organisational Skills
The role requires excellent planning and organisation skills. Be ready to discuss how you've managed multiple tasks in a fast-paced environment before. Use specific examples to illustrate your ability to prioritise and follow up on outstanding issues efficiently.
✨Ask About Team Collaboration
Since Vistry values in-person collaboration, don’t hesitate to ask about how the team works together. This shows your interest in being part of a cohesive unit and helps you gauge how you can fit into their culture. Plus, it opens up a dialogue about flexible working arrangements if that's important to you.
