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For Companies At a Glance
- Tasks: Coordinate customer service cases and liaise with customers and contractors.
- Company: Join Vistry Bristol, a company that values collaboration and flexibility.
- Benefits: Competitive salary, annual bonus, car scheme, and up to 33 days annual leave.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working options and a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
In a Nutshell… We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry Bristol, at our Clifton office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA.
You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. You will be required to visit your sites from time to time, and customers in rare occasions if desired or needed.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Let’s cut to the chase, what’s in it for you…
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus
Customer Service Coordinator - Clifton employer: Vistry
Contact Detail:
Vistry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - Clifton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vistry Bristol on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Service Coordinator.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations with customers or contractors. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when discussing your experiences. Remember, as a Customer Service Coordinator, you'll need to liaise effectively with various stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Coordinator - Clifton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your experience in customer service and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills: Since you'll be liaising with customers and partners, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe share an example of how you've effectively resolved a customer issue in the past.
Be Honest About Your Flexibility: We value flexibility, so if you have specific working requirements or preferences, don’t hesitate to mention them. Being upfront helps us understand how we can support you while ensuring you fit into our team culture.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at Vistry
✨Know the Company Inside Out
Before your interview, take some time to research Vistry Bristol. Understand their values, recent projects, and what makes them tick. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
As a Customer Service Coordinator, you'll be dealing with various customer concerns. Think of specific examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Be ready to share these stories during the interview to demonstrate your problem-solving skills.
✨Show Your Team Spirit
Since Vistry values collaboration, be prepared to discuss how you work within a team. Share examples of how you've collaborated with others to achieve a common goal, especially in customer service settings. This will highlight your ability to fit into their team culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they handle customer feedback, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
