At a Glance
- Tasks: Coordinate customer service cases and ensure timely resolutions for customer concerns.
- Company: Join Vistry, a top UK housebuilder with a commitment to integrity and quality.
- Benefits: Enjoy competitive salary, annual bonus, up to 39 days leave, and private medical insurance.
- Other info: Flexible working options and excellent career development opportunities await you.
- Why this job: Make a real difference in customer experiences while working in a supportive team environment.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry Manchester & Cheshire East, at our Warrington office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes.
We value in-person collaboration and team culture, but we are also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
What's in it for you:
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Up to 39 days annual leave plus bank holidays
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Christmas company shutdown
- Employee rewards portal with many more benefits
In return, what we would like from you:
- Behave in line with our company values: Integrity, Caring and Quality
- Experience working for a residential house builder ideally within the customer facing environment
- Previous experience working within a fast-paced similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Patience and calmness under pressure
- Good planning and organisation skills
- Problem solving and decision-making skills
- A polite, tactful, and assertive attitude
- Excellent communications skills
- Good team working skills
More about the Customer Service Coordinator role:
- To deal with customer service matters received by email or phone, and address customer issues in a prompt and organised way and in line with SLAs to ensure a positive customer journey.
- Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
- To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
- To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.
- To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
- Carry out general administrative duties, ensuring our database system is up to date at all times.
- Ensure all Customer Service KPIs are in line with company guidelines.
- Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.
We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry.
Customer Service Coordinator - Warrington in Birchwood employer: Vistry
Vistry Manchester & Cheshire East is an exceptional employer, offering a supportive work culture that values integrity, caring, and quality. Located in Warrington, our team enjoys competitive salaries, generous annual leave, and a range of benefits including private medical insurance and a salary sacrifice car scheme. We prioritise employee growth through flexible working arrangements and a commitment to fostering a collaborative environment, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - Warrington in Birchwood
✨Tip Number 1
Get to know the company inside out! Research Vistry's values and recent projects. When you walk into that interview, you want to show that you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll need to handle complaints and tricky situations with ease. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive outcome. This will demonstrate your ability to think on your feet and deliver excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Vistry team. Let’s make this happen together!
We think you need these skills to ace Customer Service Coordinator - Warrington in Birchwood
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Communication Skills:Since this role involves liaising with customers and partners, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to handle customer concerns effectively.
Highlight Problem-Solving Abilities:We love a good problem solver! In your application, share examples of how you've successfully dealt with complaints or difficult situations in the past. This will show us that you can keep calm under pressure and find solutions.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Vistry!
How to prepare for a job interview at Vistry
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Coordinator inside out. Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills and show that you're ready to tackle any challenges that come your way.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and various teams, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in past roles, especially in difficult situations. This will highlight your ability to maintain a polite and assertive attitude under pressure.
✨Emphasise Teamwork
The company values collaboration, so be ready to discuss your experience working in teams. Share specific examples of how you've contributed to team success or resolved conflicts. This will show that you can work well with others and align with their team culture.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's values, team dynamics, or customer service strategies. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
