At a Glance
- Tasks: Coordinate customer service cases and ensure timely resolutions for a positive experience.
- Company: Join Vistry Northern Home Counties, a leader in residential building.
- Benefits: Enjoy competitive salary, bonus, generous leave, and private medical insurance.
- Other info: Dynamic team environment with opportunities for growth and volunteering.
- Why this job: Make a real difference in customer journeys while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry Northern Home Counties, at our Milton Keynes office.
Responsibilities
- liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA
- deal with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes
- address customer issues in a prompt and organised way and in line with SLA's to ensure a positive customer journey
- issue instructions to sub-contractors and follow up to ensure prompt resolution
- follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period
- deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey
- communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team
- carry out general administrative duties, ensuring our database system up to date at all times
- ensure all Customer Service KPI's are in line with company guidelines
- maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times
Qualifications
- Experience working for a residential house builder ideally within the customer facing environment
- Previous experience working within a fast-paced similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Patience and calmness under pressure
- Good planning and organisation skills
- Problem solving and decision-making skills
- A polite, tactful, and assertive attitude
- Excellent communications skills
- Good team working skills
Benefits
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Up to 39 days annual leave plus bank holidays
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Christmas company shutdown
- #J-18808-Ljbffr
Customer Service Coordinator - Milton Keynes employer: Vistry Northern Home Counties
At Vistry Northern Home Counties, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Our Milton Keynes office provides a dynamic environment where you can thrive, with generous benefits such as up to 39 days of annual leave, private medical insurance, and opportunities for career growth through various incentive schemes. Join us to be part of a team that values collaboration and delivers outstanding customer service in the residential housing sector.
Contact Details:
Vistry Northern Home Counties Recruitment Team
