At a Glance
- Tasks: Coordinate customer service cases and ensure timely resolutions for a positive customer journey.
- Company: Join Vistry Northern Home Counties, a leader in residential building.
- Benefits: Enjoy competitive salary, annual bonus, and up to 39 days off!
- Other info: Dynamic team environment with opportunities for personal growth and volunteering.
- Why this job: Make a real difference by helping customers and solving their issues.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry Northern Home Counties, at our Milton Keynes office.
Responsibilities
- liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA
- deal with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes
- address customer issues in a prompt and organised way and in line with SLA's to ensure a positive customer journey
- issue instructions to sub-contractors and follow up to ensure prompt resolution
- follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period
- deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey
- communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team
- carry out general administrative duties, ensuring our database system up to date at all times
- ensure all Customer Service KPI's are in line with company guidelines
- maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times
Qualifications
- Experience working for a residential house builder ideally within the customer facing environment
- Previous experience working within a fast-paced similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Patience and calmness under pressure
- Good planning and organisation skills
- Problem solving and decision-making skills
- A polite, tactful, and assertive attitude
- Excellent communications skills
- Good team working skills
Benefits
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Up to 39 days annual leave plus bank holidays
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Christmas company shutdown
- #J-18808-Ljbffr
Customer Service Coordinator employer: Vistry Northern Home Counties
At Vistry Northern Home Counties, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Our Milton Keynes office provides a dynamic environment where you can thrive, with generous benefits such as up to 39 days of annual leave, private medical insurance, and opportunities for career growth through various incentive schemes. Join us to be part of a team that values collaboration and delivers outstanding customer service in the residential housing sector.
Contact Details:
Vistry Northern Home Counties Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vistry Northern Home Counties. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vistry Northern Home Counties before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vistry Northern Home Counties:Your cover letter is your chance to shine! Tell us why you want to work at Vistry Northern Home Counties specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vistry Northern Home Counties!
How to prepare for a job interview at Vistry Northern Home Counties
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
