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- Tasks: Engage with residents and support major regeneration projects in London.
- Company: Vistry Special Projects, a leading UK housebuilder committed to community development.
- Benefits: Competitive salary, annual bonus, up to 39 days leave, and private medical insurance.
- Other info: Flexible working options and excellent career growth opportunities.
- Why this job: Make a real difference in communities while developing your skills in a supportive environment.
- Qualifications: Experience in resident liaison or community engagement, strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
We have a new opportunity for a Resident Liaison Officer to join our team within our Vistry Special Projects division, at our various sites in London. As our Resident Liaison Officer, you will lead on resident engagement and support the delivery of a major regeneration project. This full-time role is central to ensuring residents are actively involved, well-informed, and supported throughout the regeneration journey.
You will work closely with local authorities, partners and community to manage the decant procedure with care and professionalism, helping to build trust and deliver a positive experience for all affected households.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
What’s in it for you:
- Competitive basic salary and annual bonus
- Company car, car allowance or travel allowance
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits
In return, what we would like from you:
- Behave in line with our company values - Integrity, Caring and Quality
- Experience in resident liaison, community engagement, or customer service within housing, regeneration, or construction
- High levels of empathy and resilience to handle sensitive and challenging situations with residents
- Strong understanding of construction processes and their impact on residents during regeneration and decant phases
- Solid knowledge of decant procedures and partnership working
- Excellent communication and interpersonal skills, with the ability to manage sensitive conversations
- Proven ability to work across multiple projects and with diverse stakeholders
- Highly organised, with strong problem-solving skills
- Proficient in Microsoft Office and CRM systems
More about the Resident Liaison Officer role:
- Develop and implement tailored communication plans for regeneration projects.
- Serve as the main point of contact for residents, ensuring timely and transparent updates on the construction programme.
- Organise resident meetings, community events, and feedback sessions.
- Support the planning and execution of the decant process, ensuring compliance with policy and sensitivity to resident needs.
- Coordinate with housing partners to support relocation progress.
- Provide support to partnerships throughout the move, including frequent liaison and logistical planning.
- Build and maintain strong working relationships with local authorities, housing associations, and community organisations.
- Act as a liaison between Vistry Homes and external partners to ensure alignment and collaboration.
- Represent Vistry Homes at stakeholder meetings and forums.
- Share best practices and provide support to other regeneration projects across the region.
- Support regional teams in delivering consistent resident engagement strategies.
- Contribute to the development of regional policies and procedures related to decant and liaison work.
- Maintain accurate records of resident interactions, decant progress, and partnership activities.
- Prepare regular reports for internal and external stakeholders.
- Identify risks and recommend mitigation strategies to ensure smooth delivery.
We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing.
Join us in making Vistry.
Resident Liaison Officer employer: Vistry Group PLC
Contact Detail:
Vistry Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company inside out! Research Vistry's values, projects, and community engagement efforts. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend industry events, or join relevant groups. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with the role of Resident Liaison Officer. Be ready to share examples of how you've handled sensitive situations or engaged with communities in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Your Passion for Community Engagement: When writing your application, let us see your enthusiasm for resident liaison and community engagement. Share any relevant experiences that highlight your ability to connect with residents and support them through challenging times.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our values of integrity, caring, and quality.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to see why you’d be a great fit for the Resident Liaison Officer role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team at Vistry.
How to prepare for a job interview at Vistry Group PLC
✨Know Your Community
Before the interview, take some time to research the local community and the specific regeneration projects that the company is involved in. Understanding the demographics, challenges, and needs of the residents will help you demonstrate your commitment to resident engagement and show that you’re ready to hit the ground running.
✨Showcase Your Empathy
As a Resident Liaison Officer, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive situations with residents or stakeholders. Highlight how you managed to build trust and maintain open lines of communication, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple projects. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities, so be prepared to discuss how you manage your time and tasks effectively. Bring examples of how you've coordinated events or managed communications in previous roles. This will show that you can handle the demands of the position and keep everything running smoothly.