ERP Systems Analyst in Cheltenham

We have an exciting opportunity for an ERP Systems Analyst to join our IT team within Vistry Services. As our ERP Systems Analyst, you will provide day to day 2nd line support, administration and configuration on our ERP (COINS); ensuring that support queries are actioned or escalated in a timely manner. You will proactively monitor system performance, carry out configuration changes and data fixes as required, and provide technical assistance and support to COINS projects and Business Stakeholders.

We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

What’s in it for you:

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 39 days annual leave plus bank holidays
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Christmas company shutdown
• Employee rewards portal with many more benefits

In return, what we would like from you:

• Behave in line with our company values - Integrity, Caring and Quality
• In-depth knowledge of COINS ERP
• Desire to ensure the core business system is documented and maintained
• Willingness to share knowledge with others
• Ability to understand user queries and relate to business processes in our Business Systems
• Experience troubleshooting user queries
• Excellent communication skills
• Able to work under pressure, and accept criticism of work
• Friendly, flexible and helpful attitude including ability to visit other Vistry sites as required
• Good team working skills
• Accurate with an eye for detail
• A methodical approach

Desirable:

• Knowledge of the house building industry
• In-depth knowledge of Vistry processes relating to COINS
• Experience of report creation, development and maintenance
• Understanding and practical experience of managing COINS ERP
• COINS Analytics knowledge

More about the ERP Systems Analyst role:

• Support: Receive and manage internal user systems support requests from IT Service Desk, ensure business processes are adhered to by end users, provide consistent and robust communication to all users in respect to business and system processes, provide support to both internal and external customers using our platforms, maintain a log of the support calls and progress the resolution of the calls, resolve requests where possible or escalate to 3rd party suppliers as appropriate, report on the performance of the internal Vistry Group Business Systems, answer basic how-to questions on processes in COINS, escalate patterns in support to enable fixes to be developed.
• Environments: Control access to environments by 3rd party support and consultants, document any work or changes that are made to any environments.
• Testing & Service Packs: Periodically assist in testing as required.
• Administration & Security: Maintain user groups which control user access by role, set up and maintain user access and other security features, highlight when end users require training.
• Development & Reports: Oversee testing and implementation of any new functionality, create and develop reports within COINS as and when requested by the business, liaise with the report developers, control the application and testing of new reports, provide ad-hoc data extracts and reports as and when required.
• Project work: Actively participate in COINS related projects. This may involve running projects or meetings. Develop and maintain comprehensive documentation on process, problem resolutions, and other procedures. Assist System Support team with queries.

We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

Join us in making Vistry.