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- Tasks: Lead a team to enhance customer satisfaction and support sales consultants.
- Company: Join Vistry Services Division, a dynamic company focused on customer service excellence.
- Benefits: Enjoy competitive salary, annual bonus, up to 33 days leave, and private healthcare.
- Why this job: Be part of a supportive culture with flexible working options and career growth opportunities.
- Qualifications: Experience in customer service and leadership is preferred.
- Other info: Agile working available after initial training; part-time and job share options considered.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for a Contact Centre Supervisor to join our team within Vistry Services Division, across various locations where your local office can be Basingstoke, Reading, Surrey or Kent. As our Contact Centre Supervisor, you will improve the way the Division/region deals with incoming customer enquiries and delivering greater customer satisfaction by responding in a timely and efficient manner. To support the Sales Consultants by booking viewing appointments. Support the sales and marketing teams in order to maximise efficiency of sales consultants’ time so they can focus on qualified leads. This role will be worked on a rota basis from Monday – Sunday, with core hours from 10am-8pm. We are also willing to consider part time hours and job share prospects, and are pleased to confirm this role can accommodate agile working once full training in the office has been undertaken Let’s cut to the chase, what’s in it for you… Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance – 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits… In return, what we would like from you… Behave in line with ou…
Contact Centre (Telesales) Supervisor employer: Vistry Group Careers
Contact Detail:
Vistry Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre (Telesales) Supervisor
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Contact Centre Supervisor. Understanding how to improve customer satisfaction and support sales consultants will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Research Vistry Services Division and their approach to customer service. Being able to discuss their values and how you align with them can set you apart from other candidates.
✨Tip Number 3
Prepare examples from your past experience that showcase your ability to manage a team and improve processes. Highlighting specific achievements will illustrate your capability for this role.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours and your willingness to adapt to a rota system. Showing that you are open to various working arrangements can make you a more attractive candidate.
We think you need these skills to ace Contact Centre (Telesales) Supervisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Contact Centre Supervisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or telesales supervision. Use specific examples that demonstrate your ability to improve customer satisfaction and support sales teams.
Showcase Your Skills: Make sure to highlight skills that are crucial for this role, such as communication, leadership, and organizational skills. Provide concrete examples of how you've successfully used these skills in past roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you are particularly interested in working with Vistry Services Division.
How to prepare for a job interview at Vistry Group Careers
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Contact Centre Supervisor. Familiarize yourself with how to improve customer satisfaction and support sales consultants effectively.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team or improved processes. Highlight your ability to motivate and support others in a fast-paced environment.
✨Demonstrate Customer Focus
Be ready to discuss how you prioritize customer needs and handle inquiries efficiently. Share specific instances where you enhanced customer experience or resolved issues promptly.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer service and team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
