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- Tasks: Manage UK payrolls for international clients and ensure timely delivery.
- Company: Vistra is a global leader in business services, dedicated to helping clients achieve progress.
- Benefits: Enjoy remote work flexibility, hybrid options, and a supportive team culture.
- Other info: Opportunity to work in Hungary, Romania, or Poland with occasional office visits.
- Why this job: Join a motivated team and make a real impact in the payroll industry.
- Qualifications: Minimum 2 years of UK payroll experience and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
It’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.
We have an exciting opportunity for you to join our team as a UK Payroll Associate for our iiPay business, part of our award winning Global payroll division. Reporting to the Senior Manager, UK & European Payroll Operations, this full‑time, permanent position can be based in our UK, Hungary, Romania or Poland offices and offers local coverage, allowing you to make a significant impact on our payroll business and its growth. All our roles can be performed remotely with occasional visits to the office as requested by your manager. Where we have office locations, our team members are welcome to work remotely, on a hybrid basis or fully office based as they wish.
Our highly motivated and engaged team members are at the heart of our success! This role requires owning and delivering the UK payrolls for a range of international clients. Working closely with a variety of clients to professionally deliver a quality UK payroll service.
Key responsibilities
Payroll delivery and service level management
- Delivering accurate and compliant UK payroll processing for a group of assigned clients and payrolls, coordinating the client’s requirements and managing the process.
Scheduling and time management
- Managing and delivering client payrolls against the agreed schedule – communicating directly with clients to meet or exceed the client deadlines and expectations, and escalating issues within the client and iiPAY teams to meet and exceed agreed service level agreement.
Operational excellence
- Individually and as a team member, strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts. iiPAY team members must be focused on maintaining a high customer satisfaction rating.
Communication
- Managing and maintaining clear and informative communications to clients, implementation team and client account managers.
Country legislation knowledge
- Take responsibility for being the primary operations contact point for the UK, developing and maintaining detailed knowledge of the statutory processes and legislative deadlines, and working closely with the implementations team to take on new payrolls and clients, including project delivery.
- Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.
Escalation and problem resolution
- Owning, managing and resolving client escalations, seeking help and advice where needed, and working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.
Attributes/Technical Skills
- Has worked in a multi-client payroll environment, managing a diverse range of payrolls and client relationships.
- Proven track record of delivering UK payrolls whilst adhering to strict service level agreements and competent with all UK complexities, including different terms and conditions and treatment of elements.
- Experience of different pension schemes, salary sacrifice schemes and auto enrolment.
- Fully compliant with all UK legislation, statutory monthly and yearly requirements.
- Experience with international clients both small and large (FTSE & Fortune 500) and ability to communicate clearly and gain trust with client contacts.
- Highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.
- Extremely organised and takes pride in standards of work.
- Can demonstrate the ability to interact effectively with iiPay’s clients and be assertive.
- Has intermediate to high Excel skills and is capable of effectively and efficiently manipulating data within an Excel workbook.
- Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.
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UK Payroll Associate employer: VISTRA
Contact Detail:
VISTRA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Payroll Associate
✨Tip Number 1
Familiarise yourself with UK payroll legislation and compliance requirements. Understanding the nuances of UK payroll processing will not only boost your confidence but also demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the payroll industry, especially those who have experience with international clients. Engaging with others can provide valuable insights and potentially lead to referrals for the role at Vistra.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed payroll delivery and client relationships in previous roles. Highlighting your problem-solving skills and ability to meet service level agreements will set you apart.
✨Tip Number 4
Showcase your Excel skills by being ready to discuss how you've used data manipulation in past payroll roles. Being able to demonstrate your technical proficiency can be a significant advantage in the selection process.
We think you need these skills to ace UK Payroll Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant UK payroll experience, particularly any roles where you've managed multiple clients or complex payrolls. Use specific examples to demonstrate your skills in payroll delivery and service level management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Vistra and explain how your background aligns with their mission of facilitating global progress. Mention your experience with UK payroll complexities and your commitment to customer satisfaction.
Highlight Relevant Skills: Clearly outline your technical skills, especially your proficiency in Excel and any experience with pension schemes or statutory requirements. This will show that you are well-equipped to handle the responsibilities of the UK Payroll Associate role.
Showcase Communication Abilities: Since the role involves managing client communications, emphasise your strong communication skills in both your CV and cover letter. Provide examples of how you've successfully built trust with clients and resolved issues in previous positions.
How to prepare for a job interview at VISTRA
✨Showcase Your Payroll Experience
Make sure to highlight your previous experience in UK payroll during the interview. Be prepared to discuss specific examples of how you've managed payroll for multiple clients and adhered to service level agreements.
✨Demonstrate Communication Skills
Since this role involves clear communication with clients, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with clients in the past, especially when resolving issues or managing expectations.
✨Understand UK Legislation
Brush up on your knowledge of UK payroll legislation and statutory requirements. Be ready to answer questions about compliance and how you ensure that payroll processes meet legal standards.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle escalations and problem resolution. Think of specific instances where you successfully resolved payroll issues and be ready to explain your approach to overcoming challenges.