At a Glance
- Tasks: Lead global payroll activations and ensure smooth service delivery for clients.
- Company: Join Vistra, a forward-thinking company focused on global progress.
- Benefits: Enjoy 25 days leave, private medical insurance, and a supportive work environment.
- Other info: Embrace a culture of growth, mentorship, and international collaboration.
- Why this job: Make a real impact in client success while developing your career in a dynamic setting.
- Qualifications: Bachelor’s degree and 5+ years in payroll or HR with strong client management skills.
The predicted salary is between 40500 - 49500 £ per year.
At Vistra our purpose is progress. We believe our clients have the power to change the world and to do great things for global progress. We exist to remove friction from the complexity of global business – to help our clients achieve progress without friction. This full‑time and permanent position welcomes applications from the UK and Europe. It offers regional coverage, allowing you to make a significant impact on our Customer Success department and its growth.
Purpose of Role
Reporting to the Global Payroll Manager – Payroll, the Enterprise Service Manager (ESM) is a strategic and hands‑on position responsible for the successful planning, designing and execution of global payroll delivery without friction to Vistra clients. The ESM role focuses on client payroll activations and ensures that payroll services are administered accurately and timely whilst maintaining high levels of client satisfaction.
Scope
- Manage a portfolio of Tier 1 and Tier 2 clients.
- Strong project management, client engagement, global delivery knowledge and internal stakeholder management.
- Develop and implement global standards to ensure delivery resilience and manage risk mitigation strategies.
- Single point of contact for internal and client stakeholders during crisis or performance issues.
Key Responsibilities
- Operational service management across Vistra global payrolls.
- Account governance and relationship management with enterprise account managers.
- Facilitate client meetings, activation communications and maintain activation plans.
- Support payroll teams to ensure all global payrolls are activated under the GPS model.
- Build and maintain constructive relationships with local payroll staff, leadership, GSC/GPS team and other stakeholders.
- Orchestrate service excellence and align to client strategies and challenges.
- Drive Vistra’s strategic account plan, advance revenue growth and achieve retention.
- Coordinate ongoing delivery governance and support commercial onboarding and operational resources.
- Support account RFPs and engage internal stakeholders.
- Grow and maintain high impact relationships, personal growth and mentorship.
Attributes / Technical Skills
- Confidence, integrity and authenticity.
- Self‑motivated with excellent communication and client management skills.
- Quickly build relationships and gain trust of clients.
- Expert creative problem‑solving.
- Basic project management skills.
- Strong team player embracing international collaboration.
- Able to prioritise and ensure agreed timelines are adhered to.
- Identify issues and bring in experts to solve client issues.
- Make sense of complex, high quality, and sometimes contradictory information.
- Competent with MS Office.
Relevant Experience
- Bachelor’s degree in business administration, management or a related field.
- Ideally 5+ years of payroll / HR experience working in a client‑facing environment with a good track record of delivering against client requests.
- Ideally 5+ years of operations related experience, proving the ability to deliver cost effective solutions and service design.
- Proven experience in operational and client management.
- Experience handling complex client discussions.
- Proven ability to repair & improve client relationships.
Company Benefits
- 25 days annual leave per annum.
- Individual private medical insurance cover.
- Health cash plan.
- Pension: 3% employee and 8% employer contribution.
- Life Assurance 4x Salary.
- Group income protection.
- Season ticket loan.
- Ride‑to‑work scheme.
- A day’s celebration leave.
- Ability to buy up to one week’s annual leave per year.
Apply
If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!
Enterprise Service Manager, Global Delivery - Payroll Activation employer: VISTRA
Vistra is an exceptional employer, offering a dynamic work environment at our state-of-the-art power plant in Providence, Rhode Island. We prioritise safety and employee well-being while providing ample opportunities for professional growth and development within the energy sector. Our collaborative culture, supported by union representation, ensures that every team member's voice is heard and valued, making it a rewarding place to build a career in power plant maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Service Manager, Global Delivery - Payroll Activation
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at VISTRA!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at VISTRA.
We think you need these skills to ace Enterprise Service Manager, Global Delivery - Payroll Activation
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at VISTRA. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to VISTRA and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at VISTRA. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to VISTRA's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at VISTRA
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with VISTRA.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at VISTRA will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact VISTRA and how you would contribute to adapting HR strategies.
