Enterprise Service Manager, Global Delivery - Payroll Activation

Enterprise Service Manager – Global Delivery – Payroll Activation

At Vistra our purpose is progress. We believe our clients have the power to change the world and to do great things for global progress. We exist to remove friction from the complexity of global business – to help our clients achieve progress without friction.

This full‑time and permanent position welcomes applications from the UK and Europe. It offers regional coverage, allowing you to make a significant impact on our Customer Success department and its growth.

Purpose of Role

Reporting to the Global Payroll Manager – Payroll, the Enterprise Service Manager (ESM) is a strategic and hands‑on position responsible for the successful planning, designing and execution of global payroll delivery without friction to Vistra clients. The ESM role focuses on client payroll activations and ensures that payroll services are administered accurately and timely whilst maintaining high levels of client satisfaction.

Scopeh3>

• Manage a portfolio of Tier 1 and Tier 2 clients.
• Strong project management, client engagement, global delivery knowledge and internal stakeholder management.
• Develop and implement global standards to ensure delivery resilience and manage risk mitigation strategies.
• Single point of contact for internal and client stakeholders during crisis or performance issues.

Key Responsibilities

• Operational service management across Vistra global payrolls.
• Account governance and relationship management with enterprise account managers.
• Facilitate client meetings, activation communications and maintain activation plans.
• Support payroll teams to ensure all global payrolls are activated under the GPS model.
• Build and maintain constructive relationships with local payroll staff, leadership, GSC/GPS team and other stakeholders.
• Orchestrate service excellence and align to client strategies and challenges.
• Drive Vistra’s strategic account plan, advance revenue growth and achieve retention.
• Coordinate ongoing delivery governance and support commercial onboarding and operational resources.
• Support account RFPs and engage internal stakeholders.
• Grow and maintain high impact relationships, personal growth and mentorship.

Attributes / Technical Skills

• Confidence, integrity and authenticity.
• Self‑motivated with excellent communication and client management skills.
• Quickly build relationships and gain trust of clients.
• Expert creative problem‑solving.
• Basic project management skills.
• Strong team player embracing international collaboration.
• Able to prioritise and ensure agreed timelines are adhered to.
• Identify issues and bring in experts to solve client issues.
• Make sense of complex, high quality, and sometimes contradictory information.
• Competent with MS Office.

Relevant Experience

• Bachelor’s degree in business administration, management or a related field.
• Ideally 5+ years of payroll / HR experience working in a client‑facing environment with a good track record of delivering against client requests.
• Ideally 5+ years of operations related experience, proving the ability to deliver cost effective solutions and service design.
• Proven experience in operational and client management.
• Experience handling complex client discussions.
• Proven ability to repair & improve client relationships.

Company Benefits

• 25 days annual leave per annum.
• Individual private medical insurance cover.
• Health cash plan.
• Pension: 3% employee and 8% employer contribution.
• Life Assurance 4x Salary.
• Group income protection.
• Season ticket loan.
• Ride‑to‑work scheme.
• A day’s celebration leave.
• Ability to buy up to one week’s annual leave per year.

Apply

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members.

Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!