At a Glance
- Tasks: Provide top-notch IT support and resolve user issues efficiently.
- Company: Join Vistex, a global leader in SAP software solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Other info: Dynamic team environment with opportunities for professional development.
- Why this job: Make a real impact by helping users and enhancing their tech experience.
- Qualifications: 3 years of end-user support experience and a detail-oriented mindset.
The predicted salary is between 30000 - 40000 € per year.
Vistex, Inc. is an SAP software solutions extensions partner serving businesses of all sizes worldwide across a spectrum of industries by managing their master data, contracts, pricing, rebates and incentive programs. Our solutions provide unprecedented visibility into the breadth and depth of go-to-market programs and enable businesses with insightful information that drive revenue, control costs and increase margins.
We are seeking a Desktop Support Technician to join our Camden (UK) team. In this role you will respond to support requests from end-users and work to resolve their issues professionally and efficiently. This position is responsible for managing all aspects of the end-user computing environment. The Desktop Support Technician will assist in project management and completion with direction from the Help Desk Manager. This is a hybrid position (2-3 days in the Camden office).
Responsibilities
- Providing professional, responsive IT support, resolving user issues efficiently, and maintaining strong user rapport while keeping ticket statuses and progress updated in the service tracking system.
- Creating, managing, disabling, and terminating user accounts and profiles in line with IT/HR procedures, including password and access support.
- Building, installing, deploying, and supporting new user computers and devices, delivering initial user training, and assisting with rollout of new applications.
- Supporting, troubleshooting, and maintaining desktop/laptop systems (PC & Mac), operating systems, Microsoft Office apps, Outlook connectivity, and authorized software.
- Diagnosing and resolving hardware/software faults; repairing or replacing computers and peripheral equipment including printers and other devices.
- Monitoring, detecting, and remediating virus and malware issues while enforcing desktop and organizational standards.
- Maintaining IT asset records, licensing data, hardware lifecycle tracking, and managing stock of equipment, consumables, and supplies.
- Creating and maintaining end-user documentation, support procedures, and knowledgebase articles.
- Supporting office IT infrastructure including cabling, AV equipment, phone extensions, printers, peripherals, and local physical security systems.
- Assisting with IT projects, coordinating with purchasing for hardware/software quotes, and providing on-call and after-hours support.
Qualifications
Education
- Required: Bachelors
Experience
- Required: 3 years experience in end-user support (on-site and remote)
- Preferred: Familiarity with computer imaging, software deployment, Microsoft Intune, and technical documentation writing
Behaviors
- Preferred: Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
- Team Player: Works well as a member of a group.
- Dedicated: Devoted to a task or purpose with loyalty or integrity.
Motivations
- Preferred: Peer Recognition: Inspired to perform well by the praise of coworkers.
- Goal Completion: Inspired to perform well by the completion of tasks.
Desktop Support Technician in London employer: Vistex
Vistex, Inc. is an exceptional employer that fosters a dynamic and collaborative work environment in Camden, UK, where team members are encouraged to grow and develop their skills. With a strong focus on employee well-being, Vistex offers hybrid working options, comprehensive training, and opportunities for career advancement within a global company renowned for its innovative SAP solutions. Join us to be part of a supportive culture that values your contributions and empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Technician in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Desktop Support Technician role at Vistex. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to discuss your experience with end-user support. We want to see how you handle real-life scenarios, so think of examples that showcase your problem-solving abilities.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure your passion for IT support shines through. Talk about why you want to work at Vistex and how you can contribute to our team’s success.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're genuinely interested in the position and gives you another chance to highlight why you're the perfect fit for the Desktop Support Technician role.
We think you need these skills to ace Desktop Support Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Technician role. Highlight your experience in end-user support and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with what we do at Vistex. Keep it professional but let your personality show through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've resolved user issues in the past. We love seeing candidates who can think on their feet and provide efficient solutions, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Vistex
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop support. Familiarise yourself with common issues related to PC and Mac systems, Microsoft Office apps, and troubleshooting techniques. Being able to discuss specific examples of how you've resolved user issues in the past will really impress the interviewers.
✨Show Off Your Communication Skills
As a Desktop Support Technician, you'll need to communicate effectively with end-users. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions, showing that you can maintain strong rapport with users.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about past experiences where you had to diagnose and resolve hardware or software faults. Be ready to walk through your thought process step-by-step, showcasing your analytical skills and attention to detail.
✨Research Vistex and Its Culture
Take some time to learn about Vistex's products and their impact on businesses. Understanding their mission and values will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company, which is always a plus in an interview!
