Desktop Support Technician

Location: London, Camden (UK) – 74‑80 Camden Street, London, NW10EG, GBR

Vistex, Inc. is an SAP software solutions extensions partner serving businesses of all sizes worldwide across a spectrum of industries by managing their master data, contracts, pricing, rebates and incentive programs. Our solutions provide unprecedented visibility into the breadth and depth of go‑to‑market programs and enable businesses with insightful information that drive revenue, control costs and increase margins.

We are seeking a Desktop Support Technician to join our Camden (UK) team. In this role you will respond to support requests from end‑users and work to resolve their issues professionally and efficiently. This position is responsible for managing all aspects of the end‑user computing environment. The Desktop Support Technician will assist in project management and completion with direction from the Help Desk Manager. This is a hybrid position (2‑3 days in the Camden office).

Responsibilities:

• Providing professional, responsive IT support, resolving user issues efficiently, and maintaining strong user rapport while keeping ticket statuses and progress updated in the service tracking system.
• Creating, managing, disabling, and terminating user accounts and profiles in line with IT/HR procedures, including password and access support.
• Building, installing, deploying, and supporting new user computers and devices, delivering initial user training, and assisting with rollout of new applications.
• Supporting, troubleshooting, and maintaining desktop/laptop systems (PC & Mac), operating systems, Microsoft Office apps, Outlook connectivity, and authorized software.
• Diagnosing and resolving hardware/software faults; repairing or replacing computers and peripheral equipment including printers and other devices.
• Monitoring, detecting, and remediating virus and malware issues while enforcing desktop and organizational standards.
• Maintaining IT asset records, licensing data, hardware lifecycle tracking, and managing stock of equipment, consumables, and supplies.
• Creating and maintaining end‑user documentation, support procedures, and knowledge‑base articles.
• Supporting office IT infrastructure including cabling, AV equipment, phone extensions, printers, peripherals, and local physical security systems.
• Assisting with IT projects, coordinating with purchasing for hardware/software quotes, and providing on‑call and after‑hours support.

Qualifications Required:

• Bachelor’s or better in Information Technology or related field.
• 3 years of experience in end‑user support (on‑site and remote).
• Strong ability to prioritize tasks and set clear, realistic expectations at all levels.
• Excellent problem‑solving, interpersonal, and written/verbal communication skills.
• Advanced knowledge of PC, laptop, Mac, and peripheral hardware.
• Strong understanding of Windows 11 Professional and Apple iOS.
• Solid grasp of networking concepts (TCP/IP, DNS, DHCP, routing, switching, firewalls).
• Experience with Active Directory (user and permissions management).
• Familiarity with computer imaging, software deployment, Microsoft Intune, and technical documentation writing (Preferred).

Behaviors:

• Detail Oriented – Capable of carrying out a given task with all details necessary to get the task done well.
• Team Player – Works well as a member of a group.
• Dedicated – Devoted to a task or purpose with loyalty or integrity.
• Motivation: Peer Recognition – Inspired to perform well by the praise of coworkers.
• Motivation: Goal Completion – Inspired to perform well by the completion of tasks.